Soft Skills In The Hospitality Industry

Most of these employees may not know English fluently, but they were hired because they are the ones willing to do the job for the lowest amount of money. Furthermore, Spanish facilitates positive and strong communication among employees, as we saw with the Garcia v Gloor case. We also have to take into consideration that most of the time when the hotel “cleaning assistants” employees are cleaning the rooms, the rooms have been unoccupied so they can get it ready for the next guests who come and stay at the hotel. Which is why I do not see the big deal of these employees speaking in Spanish amongst themselves; but if they were being loud and disturbing the guests, then I would see a problem with that. The only problem here is a discrimination problem, which would be in violation of the Title VII of the Civil Rights Act of 1964 (as described in the section

For instance, he tells her he’s taking her to the theatre, then points out the picture is missing. It gives the impression to her that he is not cruel, to keep Paula within his grasp. Then soon after he brings in the negative reinforcement with the “missing picture”. When he is telling Paula, something is her fault his demeaner becomes stiff, and cold. He looks down on her like a scolding parent, and is eyes look filled with anger.

Although he is reminded he will regret quitting his job Sammy does it anyway because he believes that “once you begin a gesture [it is] fatal not to go through with it”(5). He has prideful thoughts that cause him to have an I have to go through with this type of attitude although he knows that this attitude may harm him. To add, what Sammy thinks of some of the customers who come through the A&P show his way of thinking that burns into his character. He also thinks of a lady in the A&P store as a witch and people “would have burned her over in salem” during the trials(1). Sammy thinks mean things about a little old lady just because she fussed at him about a simple mistake.

For some people it is quite easy to put on a fake smile to face the public, especially in front of friends. “The telephone rang inside, startlingly, and as Daisy shook her head decisively at Tom the subject of the stables, in fact all subjects, vanished into air.” (Fitzgerald 32). Prior to this incident, Tom was on the phone with his lover Myrtle, and it interrupted their dinner. Daisy chose to be strong and act like nothing happened by brushing it off and mentioning the romance at a place. The fake happiness did not last for long because he was interrupted by a second call and this especially shows Daisy’s feeling with the line “vanished into air”.

Despite her prior tag of the shrew, Petruchio manages to change the views of the men and the behavior of Katherina. She expressed to her sister and the widow that her “husband is thy lord, thy life, thy keeper”. Katherina went as far to say that she was “ashamed that women are so simple to offer war where they should kneel for peace” which goes against her previous beliefs harshly (Shakespeare 5.2.85). Katherina being “tamed” was considered an accomplishment to Petruchio who was patted on the back for transforming the “curst shrew” into his faithful wife (Shakespeare 5.2.86). After Katherina was the perfect wife Petruchio placed bets on her and used her as a trophy.

One thing I took out of this poem was that people like me, good pies, should appreciate their lives because not all pies are good pies, and bad pies don 't have it so easy. Equally important, good pies need to have a drive and determination to succeed so they don 't turn into bad pies. In “Perfect for any Occasion”, Rios descriptively makes the argument privileged people are like good pies, and underprivileged people are like bad pies. It is important to understand the difference because people who are

Through the interaction, she asks him if he is “[either] not right ... [or if he is] so stupid... not [to] understand [her]” (207). Hurt by her cruel jest, Hareton responds with a strong burst of expostulating curses. In his anger, he goes as far as to mention the “devil [in a sentence]” (207). Despite these shared resentments, Hareton and Catherine eventually do see eye to eye. Catherine becomes the same level of Hareton’s social class thanks to a decision made by Heathcliff, before his death, that forces her to stay at Wuthering Heights to help around the establishment.

He foolishly stole Janie’s $200 and didn’t even invite her to the party, but he also learned not to do that again. He had fun with Janie and he was always a mystery and adventure. He hit her for his pride, just as the other husbands did, but she was okay with it because he was younger and she was older. Also, Tea Cake has given her the opportunity to find her self through their journey together. She took the hit for his pride because she knew that men in that time period did that as if it were a tradition.

Frederic's response to this is out of character: "Poor Rinaldi, I said. All alone at war with no new girls" (Hemingway 65). Henery's response literally translates to a replica of Rinaldi's moral code and values. Usually, if Federic wasn't drunk he wouldn't have been so easily taken advantage of. Henry regurgitates Rinaldi's comment: women are of a great sexual service and makes a response that is only admirable to his friend: pity that there aren't any available to you (Hemingway 65).

Moreover, It is interesting to notice that in other countries or cultures, the presence of the manager may abstain the employees from entertaining themselves, but in this salon, laughs were predominant. The laughs could be interpreted in different ways: were the employees ashamed of their low level of English and laughing was a way to hide their nervousness? Was it way to hide their sadness from their King’s death? Was it the result of a friendly atmosphere? Moreover, it was interesting to notice that the organization is a reflection of one’s culture as various hairdressers were in charge of one client, when in other countries/cultures, the client is being taken care of by only one hairdresser.