In today 's world, a lot of times we think hard is better. Work hard! Play hard! Drive a hard bargain! Hard may mean strength such as "hard as a rock" versus soft which may seem weak as in "Don 't be a softy." Apples taste better hard and, to many peoples ' tastes, so does cheese. There may be lots of things that work or seem better when they are hard but when it comes to service, it 's the soft skills that will enable the most memorable results, not the hard ones. While it is true that hard skills are essential and important and will get the job done, it is, in fact, the soft skills that will make the emotional connection and inspire the lasting impact most hospitality leaders desire, and which is much more important than simply ‘getting the …show more content…
These skills are often also referred to as interpersonal skills. The most important soft skill, possibly in any industry, is communication. Communication is key in the hospitality industry as a majority of the work involves talking to customers, understanding what they require, and providing it in a manner that makes them feel welcome. For example, while a front desk agent may be efficient at checking people into a hotel, if he or she does so in a manner that seems hurried, or that in any way suggests that he is insincere in his welcome of the guest, it would immediately tarnish the experience for the guest. Therefore, we can see how important it is for employees in the hospitality industry to have superior communication …show more content…
No matter how good one’s hard skills may be, this is an industry where it would indeed be difficult to get very far without the adequate soft skills to help the person along. It is, after all, the soft skills that will generate customer loyalty and positive feedback. One example of this is of a butler working in a Taj hotel in Mumbai, Neville, who was tasked to serve at a party that Captain Bhasin, a guest at the hotel, wanted to host in his suite. Captain Bhasin had brought his own refreshments, exotic nuts from his travels abroad. However, when these nuts were served at the party, a lady guest came up to the butler and informed him that they were stale, and went on to rebuke him for the same. Although Neville could have easily passed on the blame to the host by saying that the nuts had been brought by him, and were thus not the hotel’s responsibility, he knew that this would make things awkward for the Captain Bhasin as well as his guests, and so stayed mum on the topic. When Captain Bhasin found out about this, he was most touched, and thanked the butler profusely. This is an important lesson in the importance of soft skills; although technically, Neville had done his job by serving the guests and looking after their needs, he went the extra mile to save Captain Bhasin unnecessary embarrassment, and so managed to gain not only the respect and gratitude,
What does it mean to be a hardworking person? Well according to Oxford Languages it mentions that hard work means, “a great deal of effort or endurance”(Oxford Languages “Hard Work”). And Piercy and Gladwell think it very necessary for success. For example in Marge Piercy's poem “To Be of Use” Piercy explains that you need hard work by saying, “I want to be with people who submerge in the task, who go into the fields to harvest and work in a row and pass the bags along,”(Piercy 1) This shows that Piercy thinks that to be successful you need to have hard work because it shows how she wants people who can immerse themselves in the task that they take part in by working and showing endurance by “passing the bags along” meaning working endlessly until the job is done This shows how Marge Piercy shows that you need hard work to be successful but what about Gladwell? Malcolm Gladwell says in his title “Outliers” that you need hard work by saying, “The amateurs never practiced more than about three hours a week over the course of their childhood, and by the age of twenty they had totaled two thousand hours of practice.
Career Assignment The purpose of this assignment was to explore careers in the food service and food industry by conducting an interview with the person that works in these areas. I selected Gloria Harwerth to interview. Mrs. Harwerth is the food service supervisor at Saint Luke Catholic School. Since this is a small private school that has a few students from PK3 grade through eighth grades, she also holds some basics Administrative Assistant functions in the school. Mrs. Harwerth education is a Bachelor of Science in Business Administration.
Unfortunately, I agree that hard truths are an issue. I feel it is important to tell the truth in all circumstances, even though, I fear that telling hard truths will as Bradberry and Greaves (2012) states, “cause employees to jump ship” (p. 98). I feel it is the fear of failure and the uncertainties in the risks that renders this to be a low skill. Next, I feel agility is another low skill due to my uncertainties in risk taking.
Practice and perfect those skills now so you don’t miss out on any opportunities later. 3 Essential Soft Skills for Medical Assistants to Learn Soft skills are non-technical skills, like leadership, time management, and teamwork. Even though soft skills are difficult to measure, they can be learned
To me a hard worker is someone who doesn’t give up on something they do, and someone who gives all they can to do something. Sara Smolinsky shows us that she identifies with hard work when she decides to go sell herrings at a young age, moves out on her own. and goes to college to become a teacher. Sara Smolinsky goes out to sell herrings at a young age because he family cannot afford
Hard work is essential, ultimately, helping us to
In Tony Mirabelli’s writing, “Learning to Serve”, Mirabelli completes an ethnographic study of the service industry. Mirabelli writes on a topic he is quite familiar with, being a waiter. Mirabelli discusses the complexity of being a waiter, although most of these complexities are unknown to people outside of the discourse community. Mirabelli uses his ethnographic study to undermine criticism towards waiters. The main critique Mirabelli rebuts in his writing is that being a waiter does not require skill.
Now with China, they are on the low side of assertiveness. `Everything is difficult, but everything is possible` ( Cardon, P. 2013 Pg.14). So meaning that yes when things get hard you must work more to try and
Whether on topics such as globalization, outsourcing, Internet branding. And the International Business (English Business, n.c.). Communication is a basic skill in business because communications are a key element of doing business. Therefore, people with good language skills are an advantage, and can have a better job. They can choose their own job satisfaction and secure for themselves than people with English skill a little.
Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered, but political, economic, and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel, spending, policy, and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry, the hospitality industry has unmanageable elements that affect management or ownership of hospitality establishments (Lewis 2017). Understanding these factors is important because it provides an opportunity for contingency planning (Lewis, 2017).
Katie’s success in her company is due to her different positions she took: “having different jobs before I opened my own company helped me to widen my skill sets; to be flexible and adaptable to change; to be creative in my thinking; and to trust my own ability to learn what I needed to grow my business”. Some skills needed for the profession are being able to speak and write clearly, to listen to the needs of clients and respond to those, and to follow through on all promises to engender trust. Adaptability and the ability to work effectively individually and collaboratively is also a skill that you will learn in your experience in and out of school. Skills and tools are made through the process of learning and will grow exponentially if you take the classes, internships, and inquire about
Soft skills are what complement hard skills and help the organization achieve organizational goals. Developing soft skills can prove to be a boon for successful career. These skills are essential for everyone to create healthy and meaningful relationship at workplace, to increase productivity, to work effectively and efficiently and to “fit in” at the
Introduction “Soft skills get little respect, but will make or break your career.” This popular quote from Peggy Klaus certainly gives an idea of the importance of these soft skills in one’s career. Also in Stephen Covey’s book ‘The Seven Habits of Highly Effective People’ he states that in his career spanning more than 25 years in business, university and other fields, he has come in contact with several individuals who have achieved pinnacles of outward success but somehow have found themselves struggling with an inner hunger which includes a need for personal development and developing a healthy as well as effective growing relationship with people, (Covey, 1989). Directly or indirectly he explained the importance of these skills. One may question what does actually mean by this term, well soft skills can be defined as personal characteristics that enable an individual to interact effectively and harmoniously with other individuals.
Work Hard Anything without hard work is nothing. “Hard work defeats talent when talent does not work hard.” Hence, despite having everything essential for you to succeed in your entrepreneurial field, if you won’t work hard then it will cost you your life to succeed. Hard work plays a vital role in your journey to success.