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Hi Guys Problem Statement

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Hi Guys,

The weekend was great. Hope you all had a great weekend as well.

Further to our last meeting on Saturday 16th Sept, please find the problem statement:

"The bank 's annual growth rate has always been around 10% each year, but recently it has slowed down to 7%. The existing process of account opening either online or at the branch requires customers to come into the branch to sign the application and provide their proof of ID regardless of whether they are new or existing customers. This has resulted in customer frustration at the need to visit the branch. The existing process is expensive and costs the bank 4MM in faxing and branch employee capacity."

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