Airbnb, as sharing economy representative of the hotel industry, it is to subvert the traditional hotel industry. The impact of the hotel industry Airbnb and other housing sharing services, such as One Fine Stay, brings the chain effect to affect the traditional hotel industry. Apartments in each city are likely to become traditional hotel’s competitors. In order to confront with Airbnb and other housing sharing services, many of traditional hotels are trying to change. Airbnb, in addition to providing sharing services, also provides those who have same preferences’ people to promote the membership system.
In one of the articles, “many hotels, especially those run by chains, have moved beyond the traditional focus on management and operational levels and are currently developing a strategic management and analytical system where profitability is the target” (Talon and Gonzales, 2013). Revenue management changing and evolving to the market shows that it is still current and also a very important topic to study. It can also be proved by the following “Revenue managers now have access to large volumes of internal and external data to inform their decision making. These new data sources, such as customer reviews, competitor prices, and benchmarking figures, enables hotels to make more accurate estimations on price elasticity” (Josephi, 2016). This is a supporting evidence that revenue management needs attention for study.
The equal amount of benefits is offered to the part-time and full-time employees. Besides the traditional company benefits that include a competitive salary and holiday entitlement, Hilton offers the diverse range of benefit packages. Firstly, the attractive travel program offered by Hilton enables the team member of Hilton Worldwide to receive the hotel discounts for the member and the member’s family. This benefit becomes active once the member completed the training programs. This benefit is considered as a privilege of becoming the member of the Hilton Club that provides with reduced hotel rates and services worldwide.
In the hotel human resources management, hotel salary scheme design is one of the most core content, design a reasonable hotel pay system is also crucial. How to design a reasonable hotel salary scheme? Need to hotel salary plan paper summarizes the existing problems, and on each problem analysis and countermeasures are put forward. This article is in view of the hotel salary design problems and countermeasures of an article on the professional analysis. Hotel industry as a "person" as the service industry, the hotel management is the management of people, therefore, to strengthen human resources management has the vital significance to the hotel.
This role may be seen as supervisory one, in which the manager selects, trains, promotes and dismisses subordinates. (Short, 1989: 122)Hospitality is a specific industry, with hotel management being, in addition, quite complex, because of increased competitiveness and changes in tourism demand. Everyday practice of hotel enterprises confirms the thesis that complexity, dynamics, heterogeneity and uncertainty are the main characteristics of today 's environments (Buble, 1997). Two main factors of the organisational environment in the hospitality industry are competitors and guests. Competitiveness requires new hotel products, increasing the quality of the hotel quality and changes in the behaviour of employed staff.
The effectiveness on the hotel depends on how large is the hotel operation. The technology will help the hotel to improve the guest quality service. For examples the use of finger prints as a medium to check-in, enter the guestroom, pay the bill in the hotel outlets and during checkout. This will make thing easier for the guest because they are free from the carrying room keys, forms of payment and personal identification details while staying in the hotel. This technology also benefits the hotel because the hotel does not need to buy room keys or key cards which often expensive to buy.
A customer-led approach means that the organisation will provide products and services from the way they think a customer would want the product and service. A value-led approach means that the customer themselves give their opinions on whether or not the products and services they receive are quality as they expect value for money. Both approaches, if used, will result in providing quality services to the hotel. Both approaches also put emphasis on the process, i.e. the procedures of the tasks.
The objective of the study is to develop deeper understanding and importance of Quality service provision specifically in Hospitality industry. This allows us to explore the concept of quality management in Hospitality sector along with highlighting the application of quality assurance, control and monitoring aspects. The study is an attempt to enable the reader for effectively applying the knowledge to practice particularly in hospitality operation management. Quality management in hospitality and tourism industry includes continuous delivery of quest services and products according to the standard expected. It is a fact that delivering quality service is essential challenge for hospitality managers and organization, from past several years it has become the secret of success in emerging market.
Literature Review The literature review will explore service quality and customer satisfaction in the hotel industry from multiple perspectives. It begins with a review of multiple definitions of service quality and customer service taken from the literature. The relevance of service quality to the hospitality industry, with an emphasis on service quality and customer satisfaction on the hotel industry is discussed about research available on current and past studies in the research. The methods that can be used to measure customer satisfaction are then discussed, followed by a review of TQM in the hotel industry an overview of the Malcolm Baldridge award and related measures of quality in the industry, and the relationship between service quality and customer satisfaction on the industry. Service and Customer Satisfaction Lu, Merchoux, Marek, and Chen (2015) define customer satisfaction as a factor predicted by service quality.
However the writer is concern about the sustainability of tourism industry. Therefore the writer recommendation is to fully integrate the community into the industry and by extension the formal economy. Fowler, Lauderdale, Goh and Yuan. (2012). Safety concern of international shoppers in Las Vegas.