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Hochschild's Argumentative Analysis

359 Words2 Pages

Both Hochschild and Davies claim that the emotional labor of the workers is being exploited by employers to gain a profit, suggesting that the control of emotional labor influences productivity. Hochschild, using the flight attendant as an example, illustrates the negative effects of emotional labor on the job. The worker is told that her smile is her best asset (Hochschild 4). No longer is her smile a true representation of her feelings, it is part of the product being sold to the consumer (Hochschild 4). The smile equals good customer service, which in return grants good ratings and a profit for the company because of the increase in sales (Hochschild 6). Though the company is gaining the profit, the worker is not reaping any of the

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