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Home Depot's Failure To Change

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Home Depot is not alone in failing to change in an everchanging technological marketplace. Many companies fall into a paradigm of complacency never changing and eventually failing. Taking inventory with a pencil and inventory sheet, manually ordering product and sending delivery trucks half empty to stores was highly inefficient. Unlike other companies Home Depot recognized problems and decided to break the paradigm and become more efficient. For some the change was painful. When Nardelli attempted to lower operating cost customer service was effected. Once again Home Depot recognized a problem which gave the new CEO Frank Blake the opportunity to automate inventory freeing up employees for more customer assistance. Maybe the point

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