Homeless Case Manager Scenarios

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Ms. Carlene Martinez was promoted to a GAIN Services Worker position effective 09/16/2017. She was assigned to the Southwest Family CalWORKs District, Homeless Case Management Program as a Homeless Case Manager (HCM) under the supervision of the rater.

As a HCM, Ms. Martinez for responsible for accessing the needs of the CalWORKs homeless and at-risk families in securing permanent/ or stable housing and facilitating access to services to meet their needs. Her duties included the following: case management, advocating on behalf of families for needed services, resources, and benefit entitlements; referring families for supportive services and housing programs.


During this probationary period, Ms. Martinez met the Department’s performance expectations in …show more content…

Martinez immediate took an initiative to learn and perform her HCM responsibilities. She willingly complied with oral and written work instructions and observed organizational programs, polices, and procedures. In addition, she set priorities to complete assignments and meet deadlines. Her desk and work materials were well organized and neat. She reported to work on time and adhered to the departmental attendance standards.

Personal Relations:

Ms. Martinez worked well with all levels of staff. She practiced cooperation and teamwork and represented the Department in a professional and effective manner. She provided prompt and courteous customer service to participants and promptly responded to inquiries. Her personal appearance and conduct was always professional and courteous.


Ms. Martinez has demonstrated ability to adapt effectively to changes in the work environment and new situations with minimum instructions. She developed constructive plans and work methods to properly manage her caseload, and to provide participants with quality service. She has shown that she is committed to help others achieve self-sufficiency.


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