To summarize the case study in my own words are that the use of customer relationship management within the Dow Corning’s sales and marketing group to provide excellent customer service while recording valuable information about their customers to gain an understanding of their customer 's needs, wants and to provide new ways to better serve their customer base. It is important that business and organizations look for technological ways to improve the sales process and to use new technology to input, retrieve, and view critical lead customer information that will increase sales and provide excellent customer service to their customers they serve. Reference: O’Brien, J. A., & Marakas, G. M. (2011). Management
Organizations are not just trying to retain present customers by maintaining good relationship with them but also to attract new customers. New customers could be attracted by providing differentiating services to existing customers so that existing customers can recommend others to buy their brand. An existing customer can recommend to others only if he is satisfied with the service provided by the the company. Therefore, there is a need to understand the satisfaction level of existing customers towards the quality of product and services provided by Tata Motors. This study is important because it will help Tata Motors to understand the level of their customer satisfaction over its competitors and to implement the innovative strategies to improve customer satisfaction.
WalMart was used in this paper to illustrate the importance and effectiveness of establishing a BSC. The desired effect of a BSC is to improve the organizational performance and productivity of a company by setting targets and implementing strategic initiatives to accomplish desired results. This ultimately leads to an improvement of the four perspectives of the BSC which are the financial perspective, customer perspective, internal perspective, and the learning perspective. When a company implements the proposed methods contained within the BSC, the company will increase the customer satisfaction as well as increase customer retention. This also allows the company to improve its learning and growth perspective by decreasing employee turnover rate, improving the company?s ability to attract and retain new employees, and it will increase employee satisfaction.
Toyota companies need unceasing improvement in eliminating waste of time, mistakes and transport, eliminating fear between workers report problems to supervisor, the elimination of mistakes from the root of the cause, creating a relationship of satisfaction of customer who are receive the product or service of Toyota, creating a long term solutions through intellectual and mathematical rationalization rather than short term solutions. This may help Toyota remain committed to their objective which “ever better
Now comes the research used in the study, In this project descriptive research design is used. descriptive research study is based on some previous understanding the topic. This study will ensure the maximization of realibility of data collected. This study help to study about the satisfaction of the customers towards the products of amway. It also tells what more further steps can company take for more satisfaction of the customers, in todays worlds if a company want to survive in the market, then the customers should be satisfied.
The company has been increased the selling performance by favorable management which guide employees doing in the right way. A journal talked about the motivation Theory, it said “Motivation theory refers to the body of knowledge which explains the causal factors behind the dive call motivation, which leads individual their goals.” Thus, the leadership has the ability to improve the employees’ motivation that can effectively expedite job schedule. The Management should put into use good and fit motivation theory, which will good for their planning work, organizing, and controlling. In Intel company, they could use the X theory and the Y theory that can different use the employees and make the employees work in right
Students can receive the advice to make the right decision about their educational and Career Guidance Counsellors from trained, while polytechnics and ITE students can look forward to enhanced internship experience working hands means. SkillsFuture seem to have been initated as a result of the Government’s emphasis on the importance of skills upgrading. In the article published by The Straits Times, Prime Minister Lee Hsien Loong has stressed that the improvement of skills and to have a strong social safety net is the key to addressing employee concerns about job losses as the industry is growing due to technological advancement and globalization. Improvement of skills is the way in which Singaporeans can maintain competitiveness through training. One of the main features of SkillsFuture that has been in the media spotlight is SkillsFuture Credit, a scheme that gives Singapore aged 25 and above $500 credit to pay for various courses.
3. The intern is challenged to expand professional skills, information, and capacity TOPIC CHOOSEN FOR THE STUDY CUSTOMER SATISFACTION: Customer satisfaction, means attainment the customer expectations through manufacturing the products according to the needs and wants of the customer. And make available them quality services.. Once the customers are fulfilled with the oragnisation then they stick on to the same brand for a longer period and can participate wit others competators for a longer period. In the market can get market share and earn market location in the market place and helpful for the business expansion. OBJECTIVES OF THE STUDY 1.
In order to gain competitive advantage and increase effectiveness and efficiency, companies are now paying more and more attention on improving service quality. Empowerment is an important factor of the managerial practices used in the service industry (Bowen and Lawler, 1992, 1995; Fulford and Enz, 1995; Hancer and George, 2003). This shows that one of the major factors influencing service quality is empowerment of employees. Empowering employees will deliver better quality service and hence lead to customers’ satisfaction, which in will result in a higher profitability. For meeting various demands of customers with higher expectation nowadays,
This makes continuous training of human resource a vital and crucial component of management practices. Moreover, Motivation pursues to increase the morale of the employees to contribute to the objectives of the organization and therefore improves the productivity of both the organization and of an employee’s; organization should include the policy of positive reinforcement attached with the training needs. Both intrinsic and extrinsic motivation should be included in the practice. The evaluation of the training method effectiveness and its impact on employees should be done assessed frequently to make continuous improvements and correct the deviation at the early stage. The researcher further suggests that the organization should devise a training method in a way to enhance the involvement of employee’s in whole training process.