HOSS 585 Hotel And Hotel Management: Review Questions

Chapter 2 and Chapter 9 Review Questions

Tia U. Robinson

HOSP 585 Hotel/Restaurant Management

November 1, 2015

Professor Lawrence Zimmermann

Chapter 2 Review Questions

1. What is the difference between work teams and quality circles?

Work teams join together to work on and complete a specific job or task, while a quality circle is a team of workers or staffs who work on various tasks separately and then gather once a week to deliberate dilemmas, vision, resolutions, and so forth in relation to each task that was completed.

2. Compare centralization and decentralization.

Centralization is the practice of maintaining power at the upper-level administration’s say-so, whereas decentralization is the practice of allotting power

Should a first-line manager delegate more or less responsibility than a top manager? Explain your answer.

Because the head supervisor is the higher-level, he/she would have to allot more responsibility to the first-line supervisors because there is not a lot of higher-level head supervisors as there are first-line supervisors to all of the work required.

5. List the principal functions of each major department of a full- service hotel.

• Human resources: This department handles management, hiring and firing, and training of employees.

• Accounting: This department is in charge of keeping tabs of all monetary transactions.

• Marketing and sales: This department is in charge of advertising and publicizing hotel and sales to patrons.

• Food, beverage and rooms: These departments are in charge of making certain that food, beverage and rooms are acceptable to prospective patrons.

6. A customer notifies the front desk that a table in her room has a broken leg and that when she set her room service tray on it, it tipped over and scattered the food on the floor. List the departments to which this information must be conveyed and the actions they must

The aim of total quality management is to hold all individuals involved in the production development as responsible for the whole quality of the completed product or service. While total quality management shares a lot in common with the Six Sigma development process, it is not the same. Where total quality management concentrates on guaranteeing that inside policies and process principles decrease mistakes, Six Sigma looks go decrease