ipl-logo

Hospital Food Service Thesis

783 Words4 Pages

3.3 DEFINING THE PROBLEM In spite of the fact that the Government has initiated a number of quality initiative programmes in the public sector for officers working directly with members of the public, yet there is still a perception among members of the public who perceive that the public sector organizations offer a poor level of service quality to customers and that adequate efforts are not being made by Government to improve the level of service quality. However, the health care sector has a unique position among other services as it is a rare service that people need but do not necessarily want (Berry and Bendapudi, 2007). The increase in the population coupled with demand for better health care in recent times is putting intense pressure …show more content…

Proper foodservice and nutritional care in hospitals has beneficial effects on the recovery of patients and on their quality of life (Kondrup 2004). Hospital food services are an important component in the healthcare management of patients. The provision of patient meals should be regarded as a component of hospital treatment as the nutrients provided can promote recovery, especially if patients have no other options for getting food while hospitalised. Measuring patient satisfaction toward hospital food services is one tool used in research to improve catering services (Capra et al., 2005). While many studies were conducted in an attempt to measure service quality and patient satisfaction of hospital food services all over the world throughout the years, there are no statistics available and, as far as we are aware, no study has been conducted in this unit of the Ministry of Health and Quality of Life of the Republic of Mauritius. This study will therefore focus on the influence of six independent variables namely patients’ expectations, management perception, service specifications, perception of service delivery, external communications and assessment of employees perception on the quality of the catering service provided by a …show more content…

For the purpose of this study, the following hypotheses were derived: 3.5.1 Hypothesis 1 Ho: There is no significant linear relationship between patients’ expectations and service quality H1: There is a significant linear relationship between patients’ expectations and service quality 3.5.2 Hypothesis 2 Ho: There is no significant linear relationship between Jeetoo Hospital’s Management Perception and service quality H1: There is a significant linear relationship between Jeetoo Hospital’s Management Perception and service quality 3.5.3 Hypothesis 3 Ho: There is no significant linear relationship between the service specifications of the food service and service quality H1: There is a significant linear relationship between service specifications of the food service and service quality 3.5.4 Hypothesis 4 Ho: There is no significant linear relationship between the perception of service delivery and service quality H1: There is a significant linear relationship between perception of service delivery and service quality 3.5.5 Hypothesis 5 Ho: There is no significant linear relationship between the external communications and service quality H1: There is a significant linear relationship between external communications and service

Show More
Related

  • A Case Study Of The Berlasco Hospital

    1050 Words  | 5 Pages

    Analysis of the goals has determined that resident satisfaction within Berlasco Court Centre regarding meals is far lower than it should be. The goal of providing a level of independence and freedom for the residents is currently not being met either which is supported further below by the requirements from elicitation. The result has suggested that residents are unhappy with the current meal plan system and would like more versatility as well as an ordering system this system also needs to be efficient for nursing and kitchen staff to minimize damaging impact within those two areas. Using this it’s been established that the primary Business Need is providing a system to ensure greater versatility and control over meal plans for residents.

    Read More

  • The Joint Commission Survey

    1017 Words  | 5 Pages

    The Joint Commission is involved in making sure the health care facilities are providing the patient and family members of patients the effective and safe care that the patient needs and deserves. There is a close relationship between the National Patient Safety Goals (NPSG) and the results of the Joint Commission survey. If the facility were following the NPSG’s then the facility would have more of likelihood that the organization will receive a good survey results from the Joint Commission. There are serious consequences for the health care organization if the organization does not meet the benchmarks set by the Joint Commission. Multiple tools out there will aid this author in determining if the organization that this author works in is

    Read More

  • Affordable Care Act Case Study

    1362 Words  | 6 Pages

    Introduction For several decades, government officials and healthcare experts have been discussing the broken and dysfunctional US healthcare system. The US ranks highest for cost and lowest for outcomes. Healthcare accounted for 17.4 percent of the gross domestic product in 2013 (CMS.gov). The Institute for Healthcare Improvement highlighted the quality of healthcare in the US or lack of quality with the 100,000 lives campaign. The Institute for Healthcare Improvement brought national attention and awareness to the epidemic of hospital errors and the loss of life related to those errors.

    Read More

  • Ethical Issues In Managed Care

    421 Words  | 2 Pages

    Most respondents indicated spending less time with their patients as a result of increased productivity under managed care. They felt pressure because of the health care reform aiming to reduce costs. However, the patients must see more patients to maintain their income. If the

    Read More

  • Essay On Continuum Of Care

    530 Words  | 3 Pages

    With this increase in demand and availability of ratings of healthcare organizations has allowed consumers and purchasers power to choice how and where they spend their money. With the explosive growth in collection of organizational quality information has greatly expanded the quantity and, in some instances, the quality of health care information available to the public. Although there is no direct link proving that

    Read More

  • Measure Recent Changes In Health And Social Care Essay

    615 Words  | 3 Pages

    After gathering information from the above question, I will use the information to make an assessment to measure the quality of service offered in my organisation. The Royal United Hospital Trust, and carefully examine efficiency and effectiveness, from service users perspective, staff perspective and customers perspective, I will further examine the gaps and incorporate changes into my existing services. 2.2 Measure the impact of recent changes on health and social care services against set

    Read More

  • The Care Quality Commission (REF)

    758 Words  | 4 Pages

    Health care provider need to be open and transparent to the service user and the health care commissioner on how the service are. One way of doing this is to use relevant NICE guidance and quality standards to show where high quality care is being provided and highlight areas for improvement REF. The care quality commission (CQC) was established in 2009 to independently regulate, monitor, rate and inspect health and social care services in England, Its duty is to register providers and managers who meet the legal requirement to offer health and social care service to the people. REF CQC make sure the organisation meet the fundamental standards of quality and safety and also they have the right to publish what they find including performance rating to help people choose care.

    Read More

  • Healthcare Disparities In Health

    898 Words  | 4 Pages

    The government has strived to achieve equity in access and provided a comprehensive range of affordable and quality care. At the same time, it has not neglected services that are in the realm of public goods. The importance of quality and standards of care is without question. Important quality and innovation will attract inward investment and generate income to the nation through many opportunities in the health sector and industry e.g. health tourism, but pose challenges in marketing and branding. The MOH has an established and transparent quality assurance programme but this is not the case in the private sector.

    Read More

  • Universal Health Care

    899 Words  | 4 Pages

    is sometimes unpredictable, continuous changes happened and happening, that we do not have any control of any of it. Every year the cost and expenses are getting higher, that average citizens could not afford to get a basic care. According to the Department of Health and Human Services, it’s about $10,000 or more per person a year of expending for healthcare only, and the cause of this because of a stronger economy, faster growth in medical prices and an aging population are driving the trend. This mean that every healthcare organization needs to adapt to the current flow of their own healthcare system, with abusing or bending any rules and regulations from the feds. So, healthcare organizations and with their management team and leaders are having a quite tough time.

    Read More

  • Hospital Compare In Healthcare

    898 Words  | 4 Pages

    Hospital compare helps citizens find information for hospitals all over the country. This information helps the patients and their families make the best choice for their monetary restrictions and their health choices. This helps them find out whether the quality of care is adequate for their needs between many hospitals in the patient's home area. Hospital compare helps the patient by making the decision process easier, and making hospitals improve their health care quality. Patients can find a variety of information about the hospitals quality; including general ratings of the hospital, general information, payment and value of care, timely and effective care, and much more information on this website.

    Read More

  • Value Based Healthcare Marketing Strategy

    1551 Words  | 7 Pages

    Previously, majority of healthcare systems were driven by other goals such as ensuring enhanced care access, containing the costs of healthcare delivery, and promoting patient convenience/customer service in a bid to improve the efficiency and quality of healthcare. However, the financial collapse had far-reaching consequences for the healthcare systems as it

    Read More

  • Six Aims Of Quality Patient Care Essay

    574 Words  | 3 Pages

    The Importance of the Six Aims of Quality Patient Care (STEEEP) Since the addition of Crossing the Quality Chasm six aims of quality patient care was created by the Institute of Medicine (IOM), there has been a significant change in the effectiveness and condition of patient care. Before this report came out in 2001, health care providers did not realize that they were not providing proper care to patients in addition to disorganization and complexity of standards of care. The IOM was able to determine that, “failure of system processes, poor communication, and unhealthy work environments contribute to medical errors, ineffective delivery of care, and stress among health professionals” (Winterbottom 2012). It is essential for patients to feel

    Read More

  • Importance Of Accountability In Healthcare

    1090 Words  | 5 Pages

    Quality and measurement theories that abandon the highest levels of appropriateness, will accomplish the healthcare industry evaluates the accountability costs and impacts. Having an understanding of the scrutiny of service, responsibilities, customer satisfaction, effective service and performance, and outcome assessments are all requirements of accountability, which are part of the continuum for accountability (Ledlow & Coppola,

    Read More

  • Advantages And Disadvantages Of Outsourcing In The Restaurants

    1035 Words  | 5 Pages

    A customer’s first impression of a restaurant stems from the atmosphere and the service and these are critical items in getting a first time customer to become a regular. Ensuring that this newly available time is focused on ensuring that the processes relating to those two items are efficient can help to ensure business continuity. This also means; increased demand, increased productivity and overall improvement in the restaurant’s efficiency which would lead to increase revenues, and service quality. There are always a flip side to every new venture and outsourcing is not any different as there are disadvantages that are faced by restaurants. The key disadvantage is that it becomes difficult to ensure that the quality of the food provided meets the standards of the restaurants.

    Read More

  • Literature Review Of Customer Satisfaction In Restaurant Industry

    1284 Words  | 6 Pages

    • To understand this relationship we have investigate through data collection from youth in a restaurant named FRIED CHICKS. • To access our findings we use different data analysis techniques such as reliability, descriptive and inferential statistics, and correlation and regression analysis. • To evaluate and interpret our finding by accepting or rejecting the hypothesis we have developed on the basis of results we have collected through data analysis techniques. • To conclude that there exist a relationship between customer satisfaction and employees performance, food quality, price, physical environment. 2.3 Introduction:

    Read More

More about Hospital Food Service Thesis

Open Document