Understanding The Hospitality Industry Essay
Understanding Different Cultures in The Hospitality Industry Is Good for Business
People of different cultures prefer to be treated the way they are treated when they are at home. They will all act differently and by that I will be looking at their non-verbal communication methods and how they will affect your business if you do not catch them accordingly.
In this essay, I will be discussing the non-verbal communication cultures of the three cultures which are Zulus, Chinese and Indian people. These cultures have different ways in which they communicate with other people and the way they communicate amongst themselves.
“The culture of Africa is varied and manifold, consisting of a mixture of tribes that each have their own unique characteristics. It is a product of the diverse populations that today inhabit the
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In terms of non-verbal communication Indian people would prefer not to have an eye contact when you are speaking with them because to them that seems to be inappropriate. In India touching somebody is considered to be a special act because to them touching somebody represents having a bond with that person so that is why it reserved for family. “Touching somebody on the head is considered an insult. This is especially true if this person is a foreigner or somebody who is foreign to the caste system or family. To the Hindu tradition, the head is the place where a person's soul resides. We can see the significance of honouring your head in the placement of red dots by Hindu females who have gone through some of the rites of passage. Touching somebody else's head without permission or in a wrongful way represents the tarnishing of their soul and should not be done.”(“India- Nonverbal Issues,” 23 Sep 2017 00:48:39 GMT.). The people in the hospitality industry should be careful when it comes to handling with Indians because it seems like they are very sensitive when it comes to their
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