This industry trust entirely on customer happiness. Different businesses “Simple hotels” represent just one sector of the hospitality industry however, hospitality cater several types of transportations like cruise ship, trains even airlines. For instance, airlines provide meal during the in-flight so, the questions you will ask in hospitality business are “how important are meals on board? Are they always necessary? Are they?
In the 1820’s taverns in larger cities became hotels that provided breakfasts and dinners for local and tourists. As time went on, dining out became more popular. (Teach US History) When the food industry started to grow, workers stopped returning home for lunch and instead ate at work. Tourism also became more popular, resulting in the demand for new places to dine. Immigrants from all over brought their cultures with them, and influenced American food.
The hospitality industry is composed of company which focus on customer satisfaction namely, restaurants, retail or accommodation. One particular sector of the hospitality industry is the hotel sector. A hotel is an establishment that provides meals, accommodation and a myriad of services to tourists and travellers such as excursions, spa therapy, business and wedding events. The hotel sector relies wholly on customer satisfaction, disposable income and leisure time. Many other businesses in the hospitality industry are linked with hotels such as, airlines, cruise ships and restaurants.
have seasonal demand and often form strategic alliances. Providers dealing with such type of service make every attempt to maintain a stable demand all through the year. In other words, companies in the hospitality industry in Grenada try to encourage the purchase of such services in off-seasons also. Hotels offers day passes at very low rates to anyone who would like to experience the many amenities offered to visitors who come to vacation at their establishments. Restaurants have lots of specials, and taxi operators offer tours at low or no cost to allow local business and their employee to get to explore our beautiful island, so many come to visit and love.
The practicality and potential benefit of a hotel can be resolved for the Ritz- Carlton as follows: The purchaser power in the Hospitality business is moderate. As the Ritz‐Carlton has solid brand recognition, it can draw in new guest effectively with little effort of marketing and advancements. Ritz‐Carlton is giving quality service reliably and giving the best experience to its guest at all level (Kirby, 2007). The supplier power is moderate for Ritz‐Carlton. Property owners, designers, planners, real estate organizations, advertising firms, law offices and information technology service and equipment suppliers are some case of supplier in the business.
Potential Trends and Developments in Hospitality Industry The hospitality industry is part of a huge group of companies known as travel and tourism industry, which provides the necessary or desirable goods and services to travelers. As population and globalization is increasing the more hospitality industry is growing bigger. Now everybody short in time so trends are changing accordingly. Every organisation is trying to:- Shortening of booking times Decrease of the customers’ average stay
In hospitality industry, there are many issues, challenges and trends that a hotel or a restaurant might face. In recent years, cultural diversity in the workplace has become a major in hospitality industry. This paper concentrates on discussing about the current situation of cultural diversity in the workplace of hospitality industry, then analyzing some benefits and challenges of cultural diversity in hospitality organizations and giving practical recommendations that help hospitality organizations to deal with cultural diversity issues. Diversity is defined as the differences among people. Cultural diversity means that the differences between people in gender, traditions, language, etc.
convention attendees, revenue is also generated by conventioneers utilizing other hotel services like restaurants and drugstores. Additional revenue for the various hotel services is also created by spouses that often accompanying convention delegates (Weber, 2001). Also, Hu (1994) proved that meeting guests tend to spend more on food and beverages and meeting space rental than do other guests. Finally, conventions and meetings are excellent prospects for repeat business (Weber, 2001). The repeated use of a hotel chain for an event can depend on the satisfaction of convention attendees.
Passengers were able to choose either the traditional seating or restaurant-style, with anyone, at anytime. Pros It is hassle-free for potential passengers who are looking for a vacation. It is usually a tedious job to come up with a travel itinerary thus with Princess Cruise makes the passengers holidays a simple and easy plan. The convenience of the holiday preparation would attract passengers to aboard cruise for their
Lewis and Booms (1983) asserted that service quality is a measure of how well the service level delivered matches clients’ expectations. Conveying quality service implies fitting in with clients’ expectations on a steady basis. As social beings, humans constantly communicate and share everything from several stories to either good or bad experiences. Some of the most fascinating stories come from first-hand tourism encounters. Morgan et al (2010) mentioned that tourist experience is a mix of an organizations physical execution, the senses stimulated and emotions evoked, each naturally measured against clients’ expectations across all parts of contact.