Hospitality Management System Case Study

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IMPLEMENTATION OF PROPERTY MANAGEMENT SYSTEM (PMS) IN FRONT OFFICE OPERATIONS IN SELECTED HOTELS IN MANILA: A BASIS FOR CURRICULUM ENHANCEMENT A Thesis Presented to the Faculty of the Department of Hospitality Management Polytechnic University of the Philippines In partial fulfillment Of the Requirement for the Degree Of Bachelor of Science in Hospitality Management By Darlene V. Barleta Sarah D. Gesultura Charina V. Magalong 2015 CHAPTER 1 THE PROBLEM AND ITS BACKGROUND INTRODUCTION In today’s changing world, technology has been a big part of the improvement and development of an industry, or the business, in order for us to keep things fast with good outcome and quality. A lot of inventions were made and being innovated to use, and used as a good revenue generator in business. Computers, cell phones, television, websites, machines and other gadgets, all these are technologies that people and businesses use. Technology almost shapes the industries and businesses available in the world. Technology is used to push the slowing businesses by providing better services, and improve decision making. According to dictionary.com, technology is the branch of knowledge that deals with the creation and use of technical means and their interrelation with life, society, and the environment, drawing upon such subjects as industrial arts, engineering, applied science, and pure science. According to Merriam Webster’s, technology is the use of science in industry, engineering, etc., to

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