Internship Goals In Housekeeping

To start with the Phone Operator Department, there are three goals that I have set to accomplished by the end of the internship. First goal, “I would like to understand how to communicate with guests through the phone professionally by learning how to problem solve and practice service recovery.” I did achieve this goal; I have learned from the senior employees, they had taught me how to communicate and talk professionally through the phone. Also, I have learned how to answer customer complaints call as well, and I know how to deal and solve the problems. Second goal, “I would like to learn what kind of actions employees must take when emergencies occur in various locations of the hotel.” Unfortunately, I am still learning on how to deal with

The first goal is “ I would like to cultivate a better understanding of the most effective techniques for cleaning a guest room in a timely manner, which leads to the high turn around rates.” I did achieve this goal; I have learned how to clean a hotel room. Furthermore, the senior employees taught me the cleaning steps of the room. Therefore, I am able to clean the room as soon as possible. The second goal is “I would like to learn how to work efficiently as a team in order to have the rooms ready and available for guests to check-in on time.” I did achieve this goal; since I am just an intern, I am not supposed to clean the room on my own. I would always need to work with a senior employee; therefore we would work together and clean the room as soon as possible. If we finish our assigned room early, we would go help other housekeeping attendants. So we could have the rooms ready for the guests on time. The third goal “I would like to gain a better understanding of how the housekeeping department managers run the back office, while the maids are servicing the rooms.” I did achieve this goal; I got to observe and participate how the housekeeping foreman assigned the daily schedule for the attendants. I also learned how they order the room suppliers as