Case Study Ascot Park Hotel

Ascot Park Hotel Management Review
Executive Summary
The aim of this study is to conduct an analytical review of management practice at Ascot Park Hotel in Invercargill.
Ascot Park Hotel is one of the iconic hotels in Invercargill. Ascot park hotel comes under Invercargill licensing Trust. Ascot Park has 92 rooms, 24 motel units, and 8 conference rooms. Ascot park hotel also offers pool and spa facilities, fully licensed bar and restaurant including to their customers (Ascot Park Hotel History , n.d.).
This study will explain hospitality and tourism industry factors, these factors are pricing, competition, law and regulation, marketing, staffing and target market. These factors will helps to shape management practice at Ascot Park Hotel. This

It will identify and discuss about managerial reports functions, their abilities and weak points. Further, it will analyse communication between management of Ascot Park Hotel and its staff.
1. Introdcution
Ascot Park Hotel built in 1977. Ascot Park hotel offered 23 motel units, some lodging, and boarding facilities for customer in 1977. From 1978 to 1980 Ascot Park Hotel was fully established and opened with permanent dining, kitchen facilities, conference rooms and accommodation facilities. Today Ascot Park Hotel offers 92 Hotel rooms and 24 motel units, 8 conference rooms, pool and spa facilities, Fitness Centre, fully licensed bar and restaurant (Ascot Park Hotel History , n.d.).
High quality service delivery has grown to become the most important aspect of any business in the 21st century. Ascot Park Hotel provides excellent hospitality to their guest. Ascot Park hotel offers excellent service and product service to their guest to make their stay memorable (Ascot Park Hotel History , n.d.).

2.

All functional Departments in Ascot Park Hotel are overseen and directed by their manager and supervisors, who report to executive manager for example the restaurant manger and day or evening supervisor, oversee all operations in restaurant. They are responsible for all restaurant operations include, price setup of menu, roaster staff, hiring and training new staff, they report to executive manager (Ascot park Hotel, n.d.).
2.3.1 Influence
Organisational structure is backbone of a company. Organisational structure is backbone of a company. Ascot Park Hotel’s organisational structure directly influences how the hotel functions on a daily basis in an effective way. Staff in Ascot Park is well experienced. They bring extra ordinary skills to Ascot park hotel, which helps in the sustainability and growth of the Ascot Park Hotel. Staff in Ascot park hotel communicates with each to ensure everything is going well. They do regular meeting and they discuss about the hotel issues, outcomes and feedback by guests (Ascot park Hotel, n.d.).

2.4 Management theories
The management theory of Ascot Park is that their employee are