Hotel Expectations In Hotel
Introduction In the hotel industry, there are various departments in the hotel. One of the departments in the hotel is the room division department. In this department, it has two sub-departments and it is called the Housekeeping and Front Office. Housekeeping is a sub-department that concentrates on the cleanliness of the hotel and of the hotel rooms, whereas the front office, it is known as the heart of the hotel because this sub-department are responsible for the guest’s first and last impression of the hotel as the front office department is in charge of checking-in guest and also helping a guest to check- out. (Room Division , 2016) As for this essay, we are to research and compare a two 5-star accommodation property web-based marketing …show more content…
Guest like business people, company executives and professionals usually expect rooms to have more power points because they will be always on their laptop, phone and so on as they are on a business trip. Not only that, they also expect the hotel to offer fast Wi-Fi as they cannot do their work if they are interrupted by the slow connection. As for other guest like high income earners and widely travelled travelers, they expect their rooms to have a mini bar because they often would be tired and thirsty after going out for a walk or shopping. They would also expect to have a bath tub as they can take a relaxing shower after a whole day of …show more content…
The entire guest were pleased with their service and complimented on the cleanliness of the room and also the view from the room. Not only that, the guest was also happy that the hotel was located near to the entire shopping district. (Guest Reviews THKL, 2016) As for Grand Hyatt Kuala Lumpur, they too receive countless positive reviews. They were complimented for the wonderful staff they have and for the wonderful views that can be seen from the hotel. They also complimented for their pool area that provides excellent food menus and breakfast as well. Lastly, the guest was happy as their room was very big and spacious. (Guest Reviews GHKL, 2016)
Decide and justify which property has the best official website to tempt guest with their reservations, reception, front office and executive club
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