Hotel Heritage Case Study Summary

ANSWER TO CASE STUDY 1- HOTEL HERITAGE – MIS

Question 1: What are the benefits do the management will achieve by using IT setup?

Hotel Heritage investing heavily in information systems/technology will achieve six strategic business objectives namely: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival.

The more the management understands this strategic business objective and their relationship, the more benefits they could derived from using IT setup.

Let briefly, look at these six strategic business objectives as related to Hotel Heritage in our case study:

Operational Excellence

One of the most important tools that can be used

Today’s hospitality industry is totally different from what the industry used to be a decade ago. The old way of entering data and booking for hotel rooms etc. has changed to online method, hence, Hotel Heritage idea to setup a website to provide customers Internet access for room reservation, cancellation, conference booking and other services is part of the benefit of it new information technology infrastructure installation.

Customer and Supplier Intimacy

The Hotel Heritage in Calicut will be able to use the information systems and technologies to achieve customer intimacy, The installed computers will be able to keep track of guests’ preferences, such as their preferred room temperature, check-in time, frequently dialed telephone numbers, and television programs., and store these data in a large data repository by so doing the management of the Hotel Heritage is able to know its customers interest, and therefore, will be able to serve them well and there will always be a return sales which will increase the revenue and profit, the same thing with the supplier who will be willing to provide valuable

The following are some security measures and tools that can be adopted by Hotel Heritage to improve their data security:

Biometrics

The use of biometric such as finger prints, face recognition, speech recognition etc. can be adopted to improve their security.

Security Codes/Password

A multilevel password system can be put in place for security management, In addition, swipe card & other tools for physical access control which contain microprocessors that generate random numbers to add to an end user’s password, are good combination for a secure systems.

Backup Files

This involves keeping copies of files in case the current files are destroyed, the backup files can be used to reconstruct new current files.

Security Monitors

This can be used to monitor networks of computer systems and protect them from unauthorized use, fraud, and destruction.

Antivirus