Personal Narrative: My Internship At The T Hotel

The hotel where I did my internship is the T Hotel.

This Hotel is one of the most important and famous in Sardinia, where the major conferences take place. For this reason, the T Hotel is the choice for many tourists who want to enjoy an excellent stay in the city of Cagliari. The experience that I have done in this building has allowed me to learn many things, especially to note the problems and the barriers that may be inside a hotel, noting one in particular: the language barrier.

I have noticed that the English speaker customers, many times, are not understood by the staff of some departments of the hotel. Within the hotel, communication plays a key role. Understanding the customer is essential so that the staff can meet their needs as

Instead, for those who will be hired in the future, it is the responsibility of human resources to check some skills.

The Human Resources could pay more attention to who is hired. They should be more careful to the English level (or other languages level) of the candidate to the job. It is the responsibility of those who recruit the staff to make sure that people who are hired can speak at least English, especially if they are candidates to obtain roles which have a constant contact with customers.

The managers of the different departments could also play an important role for the overcoming of the language barriers. They should teach some new English words during the shifts with the staff. Every day, they should set an amount of foreign words to learn in order to enrich their vocabulary.

This method aims not only to learn a foreign language but also to build a better relation between the employees and the managers.

If managers can build a nice working environment and to have a good relationship with the employees, they will be more encouraged to learn what the managers want to