Essay On Hotel Goals And Objectives

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Describe the goals and objectives of your organisation
Best Western are a group of independent hotels who are packed with personality, all with the same goal – to make sure our guests have a stay that’s one to remember!
The Heronston Hotel have currently complete an IIP Course in the hotel where we built the hotels vision and made and discussed our hotel objectives. Then worked on our objectivise as a hotel what we wanted to achieve as a hotel So we came up with increasing our NPS scores which is our guest satisfaction we want to constantly improve on this. Another was to ensure that the staffs are kept Happy, engaged and are appreciated. We would like to maintain and improve the standards of our hotel and product – which there is a refurb on the horizon. We want to ensure we are achieve annual Budget with top line sales and bottom line profit. We want as a hotel to play a part of the community raising the hotel reputation.
Evaluate the specific responsibilities of middle managers in enabling your organisation to achieve its goals.
Each person/ Manager has their own responsibility within their own department they have their own department objectives which will lead to the hotel achieving the hotel objectivise each manager can work toward these objectivise and can all so be benchmarked against their objectives during appraisals
Evaluate How …show more content…

Unfortunately, this is not the case in real life especially in today’s diverse workplace where people from different walks of life have to work together in the same environment. Without effective communication skills, there’s a lot of room for misunderstandings, misinterpretations, and tension between co-workers. Regardless of the industry you work in, these situations are both common and inevitable, and in order to work well in a team and in a company, you need to know how to overcome communication

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