This is because the front office is an area where guests will arrive and first encounter a staff at a place of business. The front office is the first impression of the hotel, they help to develop an impression for guests and guests will come back again to the hotel if they satisfy the service of the company. This is very important because this will directly influence the decision and view towards the company. For receptionist they have to greeting guest, handling the special request, handling the check in and check out hotel, providing the information to guests and assigning rooms and dispensing guest’s room keys. The responsibility of front office is to deal with all guests question and request.
The role of HR is hiring and firing people support the employees and giving the employees some advices to modify their weaknesses and to fix their faults. The HR manager at Westin hotel, he is multitalented in many fields. He is creative in communication with others; he should solve a lot of problems and issues which are related to the company. Every morning, HR manager signs a lot of papers and checks the dates of coming and leaving for the guests. He follows open door policy, so he is approachable.
Rooms Division Operations Management BX660015 AIC CASE STUDY “ONE” SUBMITTED BY: BIPUL POUDYAL STUDENT ID: 1000021417 Table of Content Organizational chart of Adrian Hotel Job description of the front office manager The front office manager is one of the most important jobs in the hotel, it is the manager’s work to directly supervise all the staff of the front office department, and also make sure that the delegated duties of the staff are completed. Some of the normal duties and responsibilities of the front office manager are as follows: • Forecasts room occupancy as the requirement of the establishment. • Responsible for the maintenance of master key control. • Reviews and completes
Hotel management companies are an excellent choice for any hotel owner as these companies relieve the stress of business operations. Owners want to watch their investments grow without actually managing their establishments and therefore, this arrangement makes good business sense. There are several hotel management companies across the world which gives business owners a wide pool to consider and to choose which ones would suit them
Introduction Every hotel has a certain set of standards that help the hotel reach their full potential. These standards help the establishment to meet or even exceed the guest needs and the organization’s objectives and goals. There are also different factors, tangible and intangible elements that will also influence on the guest’s interaction with the staff as well as the guests’ expectations. This report will be discussing about similarities and differences of the philosophy, target market, the Room Division products being offered at the Raffles Hotel and the Four Seasons Hotel. Body The Raffles Hotels and Resorts’ philosophy is to deliver emotional luxury and thoughtful, welcoming and graceful service.
Hilton Hotels as a business places the people as a key resource of the organization. An individual’s identity is strongly associated with his or her group. They should be considered less an individuals and more as members of the group (Mayo, 2005).In doing so, Hilton Hotels offers an innovative e-learning platform represented by Hilton University online for its employees, varied opportunities for growth such as graduated development programs: “Elevator”, “Finesse Finance”,”MDP”. Another important application of human resource theory is that the Hilton Hotels organizations are structured to support front line workers and provides the resources necessary for them to serve customers effectively. Every Hilton employee is empowered to take actions and do what
These activities explain the input, processing, output and feedback activities of information system. Also, it can be understood that the system is developed on one to many relationship databases because of the number of customers the hotel management need to deal with. Furthermore, the database of customer’s profile helps the system to provide the management with the customer’s details and vice versa to ensure both sides have access to the right information. Also, the information from these warehouses can be used to analyze the annual growth rates, customer count, customer satisfaction and other
Human resources management (HRM) in the hotel industry, especially in big hotel chains, has been developed in the last few times, by latest HRM assets. The importance of HRM in the Hotel industry is constantly increasing day by day. Hotels have an important role to engage, Attract and maintain top talents, by rearranging working environment .All HR mangers should be familiar with rapid changing business environment and practices. HRM work in hotel industry is very patient, because customers are right all the time, then all these things is managed by human resource manager. HR managers also have to be aware with rapidly changing business environment and tendencies.
Human resources management (HRM) in the hotel industry, especially in big hotel chains, has been developed in the last few times, by latest HRM assets. The importance of HRM in the Hotel industry is constantly increasing day by day. Hotels have an important role to engage, Attract and maintain top talents, by rearranging working environment .All HR mangers should be familiar with rapid changing business environment and practices. HRM work in hotel industry is very patient, because customers are right all the time, then all these things is managed by human resource manager. HR managers also have to be aware with rapidly changing business environment and tendencies.
Reservation helps hotel management to maintain a perfect control over the bookings and helps in firming the strategies and policies. It helps in the smooth running of the business and add profit in it. In huge hotels, the front office section area