The Importance Of Reception In A Hotel

Just how our appearance represents us in the outside world, similarly the reception plays an important part in maintaining the reputation of the hotel when guests come in. One glance at reception office opinions would be formed in a matter of seconds.

If we put it in other way then reception area is like triumph card for your hotel business.

The most important part of reception is none other than its reception desk. Reception desk comes under many shape and sizes and in different materials too. They might be made up of wood, glass and even steel.

However, the reception desk is not only about beautification of the area or making the reception look able. Reception also looks after the business which is going on. Reception area becomes the main

If the front desk is busy then the visitors or the guest are requested to have a seat in their lobby till the rush gets down a little. Generally, when there is a line front office desk guests stand in line and approach in front office.

When the guest approaches front desk, the first and the foremost task of the receptionist and the front office desk is to greet the guest with a big smile and make him feel warmly. This is because once the guest feel the presence of warmth they will be positive towards the hotel.

There is a basic important 10x10 rule which is to be followed by receptionist and a front desk agent. The 10 x 10 rule is divided in following 2 parts:

• The first 10 rule clearly explains that, when guests enter a hotel they have this characteristics of judging a hotel within first 10 minutes of their visit. So, within this time if they gets a good service from the hotel authorities, it will compel them to think positively about the hotel.

• The second 10 rule states that a receptionist or a front desk officer must welcome the guest from 10 feet, before they are reaching towards the front desk. This would make the guest feel very important for the hotel creating a very positive environment for