Hotel Relationship Report: Hotel Internship Management

DECLARATION

I, VIJAYA SANDESH K.M Bearing Reg No. 1EW13MBA26, hereby declare that the Internship report entitled “CUSTOMER RELATIONSHIP MANAGEMENT” with reference to “HOTEL SANMAN DELUXE, BANGALORE”. Prepared by me under the guidance of Mrs. NETHRAVATHI faculty of M.B.A Department and Research Centre, East West Institute of Technology and external assistance by Mr. MANJU, Marketing Manager at Hotel Sanman Deluxe.

I declare that this Internship work is towards the partial fulfillment of the university regulations for the award of degree of Master of Business Administration by Vishvesvaraya Technological University, Belgaum.

I have undergone a summer project for the period of Ten weeks. I further declare that this project is based on the original study done by me and has not been submitted for the award of any degree from any other University/Institution.

Place: - Bangalore Date:-13/03/2015

VIJAYA SANDESH K.M 1EW13MBA26

ACKNOWLEDGEMENT

It is indeed my pleasure to mention and thank the persons who have given me steady guidance, advice and encouragement in my project work.

I sincerely thank god for the grace that he has given me in completing my project successfully.

I owe a great many thanks to a great many people who helped and supported me while doing my project work. My deepest thanks to Mr. Prathap B N Prof and Head of Department of MBA & Research Center, East West Institute of Technology, Bangalore the internal Guide of the project for initiating the project work well