Job satisfaction is an outcome of employee’s perception of how well their job provides those things that are viewed as important. CHARACTERISTICS/INFLUENCES ON JOB SATISFACTION 1) JOB ITSELF Satisfaction depends on how many opportunities an individual is getting to learn and explore and the extent to which interesting tasks are been provided to the individual. 2) PAY The amount
The challenges that facing in the hospitality service industry will be discuss as below; 4.1 Human Resources Human resources are an area which grew in interest. As industry continues to recover, it has to focus to the staff and their role as service provider. Increasing demand need staff recruitment levels appreciated at moment during labor force contract (Goyal,
Job satisfaction is important for the current study as how satisfied an employee is in their job and professional roles, plays a role in determining how they balance between their personal and professional roles. Gender differences in Job Satisfaction Current studies show that there are gender differences in job satisfaction. It has been studied that though women’s role at work are lesser in position and pay, they have lesser complains of dissatisfaction at work. It has been studied that job satisfaction depends on the job characteristics, family responsibility and personal expectation. There are many areas of Job Satisfaction studied in the current research 1.
The factors that influence of growth of hospitality industry include such as internal and external factors. Others than that, this report will identify the challenges in hospitality industry for globalization. The challenges that facing in the hospitality industry that will be include such
A lot of the researches found that companies’ performance is highly related with the job satisfaction of the employees. According to Locke (1976), job satisfaction is “a pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences.” Factors such as job security and income can influence the job satisfaction. However, recent finding found that job satisfaction of the employees was mainly influenced by their attitude and personality. The following will describe how the attitude and personality of the employees’ impact their job satisfaction. Furthermore, why should managers concern about the job satisfaction of their employees.
Backgroud of the study The aim of this study is to investigate the employee satisfaction and its effects toward loyalty in hotel industry. According to Lise, 2004, “Happy employees are productive employees.” “Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. There is misperception and argument among
METHODOLOGY 1.0. INTRODUCTION The chapter discusses the tools and techniques which can be used to conduct research to achieve the objectives of the study. The research will use both the qualitative and quantitative research methodologies. This chapter includes research design used, population, and sample size, sampling techniques, data collection procedures and how data was analysed. The chapter also discusses the research techniques, instrumentation, population, strength, weakness of the research.
(2013). Applying proper systems of quality management and creating active participation of management and staff across the whole organization creates more efficiencies. Gržinić et al. (2007) stated that the quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies.
Convenience The hospitality industry thrives on convenience. Commitment to customer satisfaction is essential ingredient for success. Offering high standards of convenience to customers is expanding in this competitive world. Value The importance of customer service in hospitality originates from the principle that the customer needs to be treated with priority, and he should see value in what he gets. If a customer strongly believes he is getting value for the money he is paying, he will keep coming back.
The hotel industry has been identified as one of the most important sectors that have a positive correlation to tourism industry because no country or region can expect to attract tourists unless it has hotels. The general pressures which have been brought about by globalization and internationalization coupled with star-ratings and membership to international hotel associations, have also challenged hotels to improve on their performance. (Mureithi, Morara & Michael,