Reward System Case Study: Regency Grand Hotel

Employee previously motivated by association with prestige of hotel, above market salary, benefit, and bonus. Reward can lead them to a higher level of inspiration and have a tendency of making the employee's role more significant. Reward Systems such as monetary reward, employee's benefits and non-money related rewards, for example, recognition and promotion (Armstrong 2002). The stable reward system in Regency Grand Hotel was seen as secure by employees previously. Be that as it may, as the corporate culture has moved from a bureaucratic to a more democratic style, adaptable and dynamic organization, the fixed reward system never again addresses the issues of management for the motivations behind rewarding employees. In this way, a reward system should be based on the performance of an individual or a group.

This can motivate an employee and give a positive impact to their performance towards meeting their own particular and the organization's objectives and goals. A good reward system can assist the retention of ability,

In this case, there is lack of communication and information between top managerial level and employees. All the more also, individuals all through the organization may have different culture, skill, age and sex. These elements additionally should be considered as to be the most basic issue in communication. In this case of Regency Grand Hotel, John Becker, a new general manager, has great measure of experience working with American hotels; however John Becker appears to be new to the different culture and method for getting things done in Thailand. These factors will lead to slow down the service to customers as customer is one of the most important factors that affecting the organization’s reputation at