• Safety and security- Ensuring safety of the guest as well as their belongings is also a major task for the housekeeping executives. 1.3 Functions Housekeeping overall focuses on cleaning and maintaining the rooms, public areas, lobbies etc. all of this ensures promotion of a comfortable, attractive and hygienic environment for the guests. Bed-making also comes under the functions of accommodations as well as provision of guest supplies keeping in mind the modern trends and changing needs of the customers. To ensure clean and hygienic environment not only extending to hotel properties, but also to guest properties is also taken into consideration by the Laundry section of the housekeeping.
CRM may be especially important to the hotel industry where most companies offer just about the core products and services. Regardless of being differentiated by their star rating, most hotels tend to offer pretty much the same core products and services: accommodation encompassed by a scope of food and beverage services (Choi et al., 2001). To acquire loyalty and to exceed other competitors, hotel providers must have the capacity to get abnormal amounts of customer satisfaction for the service supplied (Dominici et al., 2010).CRM usage and utilization of the instrument allows building a sustainable competitive advantage in a varying environment (Jones et al., 2004). The Ritz‐Carlton Hotel Company L.L.C. is the guardian company of the Ritz‐Carlton
The departments that fall under Rooms Division manager are the Housekeeping and Front Office department. The Front Office provides the guests with first impression while the housekeeping provides the guests with lasting impressions. This is why it is vital for the Room Division Manager to attend weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping. Not only is the Rooms Division Manager responsible to see to the comfort and safety of every guest that visits the hotel, he is also responsible to hire competent staff and make sure they are trained to care for the guests in the way that is expected. Rooms Division Manager- The position’s main duties include spot checking of hotel rooms to ensure hygiene and safety standards are always met, plan and authorize all leave schedules of staff, as well as control of expenses and budgets set.
This is apparent as even modern definitions of interior design state that its elements are in fact closely related to architecture. Experienced interior designers and architects both employ scientific as well as artistic skills to qualify in creating or designing spaces that solve problems or meet the requirements of building owners and that is done through spatial design and planning. The spaces created should be pleasingly structured, safe and functional. Generally speaking, Architects and interior designers creative and artistic individuals who usually have cross-over skills, namely space-planning, are up-to-date with a state’s building codes and regulations and closely examine materials, finishes, furnishings and cabinetry to make sure they are the right fit for the client and for the home itself. At times the job of architects overlaps with that of interior designers as they both select the tile, flooring and lighting and design the look/style of a home’s interiors.
By using hybrid conjoint analysis, Hu (1994) tried to measure the meeting planner’s preferences of hotel site selection to help hotel management understand what their customers want in the meeting business. It has been found that the “price (room rate) range” is the most important attribute in meeting planners’ considerations of hotel selection. “Location” is the second most important attribute, followed by “functional properties of meeting rooms,” “hotel guestroom comfort,” “food and beverage function,” and “hotel conference planning procedure.” However, Opperman (1996) identified in his study that hotel’s service quality as one of the most crucial factors in meeting planners’ decision process for meetings and
Executive summary The report includes how to maintain safety and security in the hotel through efficient lodging services. Moreover, it contains the risk of theft and suspicious behavior by the guests and staff and strategies to be implemented in order to reduce the negative outcomes arising from them. The sources of disturbances occurring in a hotel will be analyzed, and effective measures on how to remedy them are included. As key control procedures are important to maintain security of the establishment, the different types of keys and their functions are mentioned. Introduction Safety and security is vital, especially for housekeeping and engineering department in hospitality industry, because both departments comprises working physically and use of equipment which would increase the risk of accident and injury.