Housekeeping Department

3.0 Interaction between housekeeping and other department

There isn’t any single department can work in isolation in any hotel. To run the establishment smoothly, the aid of effective ways of communication with a willingness to work together and coordinate is essential. Housekeeping department is one of the departments in a hotel working towards customers’ satisfaction. Moreover, each department in a hotel is depending on each other to provide information and the best service for their customers so that they could complete their work efficiently. Therefore, interactions between all departments must kept in a very close inter-departmental.

3.1 Communication between housekeeping department with the front office department

Rooms are the major

The housekeeping departments depends on maintenance to preserve things in order. While housekeeping employee is carrying out their schedule work, they might find any deficiencies in the hotel facilities, such as dripping faucets, electric plugs, malfunctioning air-conditioning, leaking pipes or WC sink. The maintenance is ultimately responsible so the housekeeping department frequently takes the first steps in maintenance purposes. However, these deficiencies and faults should be reported to maintenance immediately then be repaired by maintenance over telephone urgently. These requests are regularly dealt on time if the relationship between two departments is

It requires implanting a customer-service culture. Housekeepers became the brand ambassadors for hotels and resorts. Thomas J. A. Jones once written in his book “Professional Management of Housekeeping Operations” that the nature of the job and low pay frequently attracts workers with a few or no formal education and even candidates who may not speak English. To deal with a diverse workforce additionally, the housekeeping executives and human resources managers face recruitment, training and communication problems.

Recruiting: To recruit the right staff at the right position at the right time, the housekeeping executives must communicate with the human resource managers in order to maintain a staff to room ratio and housekeeping standards, mainly under the high turnover condition that classified hotel and resort housekeeping