Housekeeping In Hospitality Industry

What is housekeeping? According to vocabulary.com, ‘housekeeping refers to them management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping and pill pay. Speaking of housekeeping you usually associate this with cleaning and washing, however it has much more significance. The whole understanding of housekeeping in hospitality industry contains several subsections such as hygiene, safety and economical concepts.

Most of the time, people don’t usually muse about importance of housekeeping. However, human is considered to be neat creature, so we would not survive in a dirty environment.

Speaking of housekeeping in hospitality industry there are a lot of factors, which are proving

According to classic scientific management concepts by Frederick W. Taylor, by setting standards of production and requiring employees to reach the pre-established levels of performance in a certain number of hours, it is easier to maintain and improve productivity quotas. (p 23. Housekeeping) Usually manager is responsible to create and maintain an environment, where people have willingness of achieving their own and company’s goals, therefore, well- composed procedure would be a key tool to the

According to David M. Allen, “The maintenance of an environment that is safe in all respects and which is pleasant for both accommodation and cleaning services staff and for the users of a building is of paramount importance.” (Allen, 1993:79) In many housekeeping operations, it is very important to maintain and reducing accident risks. The hospitality worker must be aware of potential safety hazards and elaborate procedures to decrease risk of accidents. Moreover, we can easily see that cooperation of workers and safety are closely connected to each other. As Margaret M. Kappa claims, “Managers and employees must work together to keep all job functions- no matter how routine or difficult- from becoming hazardous.” Dangerous areas and potential hazards in a hotel or restaurants might be not very noticeable from the first view. However, it starts form the entrance of a hotel or restaurant. Firstly, it the walkways might be slippery or carpets are folded, so accidents are waiting to happen. Secondly is bacteria and germs, David M. Allen demonstrates the statistics, “80% of different kind of bacteria and germs are carried in by footwear.” It may be carried into a room by the air, on feet of customers and workers, on cleaning equipment, by activities or operations carried out in a building or by persons within it.