Recognizing emotions in others. Empathy builds on emotional self awareness and is the fundamental "people skill". People who are empathetic are more attuned to recognize the emotions of others and to respond suitably. • Handling emotions. This describes the ability to have effective relationships and is also the ability that underpins popularity, leadership and interpersonal effectiveness.
The mixed model of emotional intelligence postulated by Goleman (1995) is also known as emotional intelligence theory of performance because the model consists of sets of competences and skills that drive organisational performance and leadership performance. These sets of skills or competences which are the constructs or clusters of the model are self-awareness, self-management, social awareness and relationship management. 1. Self-awareness: This construct encompasses self-confidence, self-assessment, self-deprecating sense of humour and thirst for constructive criticism. It is the ability to read and understand one’s emotion in view of its strength, weakness, values and goals as well as recognising their impacts on others.
As humans, we tend to let our emotions get the best of us sometimes. We are not always aware of the things that are happening in our lives, and it tends to affect us emotionally. The biggest concept is observing how we interact with everyone around us including ourselves. How we are raised in my opinion brings, about how aware we are personally. Self-awareness is the conscious knowledge of one’s own character, feeling, motive, and desires.
People with an understanding of self-awareness know how their feelings may affect them, other people as well as their job performance. Such people understand customer’s impact on their moods and deeper reasons for their frustrations. This aspect is very
It refers to being able to handle feelings as appropriate. The author explains that you can manage your feelings by changing the focus. For example, if you are in a depressive state you should focus your attention on some positive activities and you should avoid terrible movies or stories that can drag your mood down. Also, self-efficacy can help, which is the belief you have mastery over your life’s events and you can meet challenges as they come. Developing a competency can strengthens this sense of self-efficacy.
The first major concept that self-efficacy affects is employee’s choice of behaviour, employees will make decisions based on the way they feel towards the task or assignment. It is also directly affected by motivational effort, whereby employees motivate themselves when they have high self-efficacy with a task that they are given. Self-efficacy also has direct effect on perseverance, an employee with high self-efficacy are volatile when faced with a problem they need to overcome, however employees with low self-efficacy, will give up as soon as they are faced with an obstacle. (Can add the other 2 additional concepts if
Emotional Intelligence Salovey (2004) defined emotional intelligence (EQ) as organized responses, crossing the boundaries of many psychological subsystems, including the physiological, cognitive, motivation and experiential system. Emotions typically arise in response to an event, either internal or external that has a positively or negatively valence meaning for an individual. Emotions also about biological responses physiological reactions that can prepare the body for adaptive action (Reeve, 1992). On the other hand, emotional intelligence is the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and use this information to guide one’s thinking and actions
Emotional intelligence: Emotional factors have become important in order to live in social life and to succeed in professional life. The ability to recognize and to identify others and myself emotions is essential to community life. To provide effective communication with another, I must be able to understand their feelings and show mine. The mastery of my emotions is a component of this intelligence. If I am able to recognize in me and in other anger, rage and despair, in addition to that, I master them.
These are listed below: Self-awareness includes recognition of ‘self’, our character, our strengths and weaknesses, desires and dislikes. Developing self-awareness can help us to recognize when we are stressed or feel under pressure. It is often a prerequisite to effective communication and interpersonal relations, as well as for developing empathy with
Self-management is what happens when you act. It depends on your self-awareness and is the second component of personal competence. Self-management is your ability to use your awareness of your emotions to stay flexible and direct your behavior to positive outcomes. This means managing your emotional reactions to situation and people. Self-management is more than resisting explosive or problematic behavior.