Hsbc Management Model

HSBC has been in Malaysia since early of 19th century. During 19th century, HSBC implement classical perspective that emerged from industrial revolution that focuses on improving the efficiency, productivity and output of employees as well as business as a whole. HSBC are originally from Hong Kong and been expend their operations in Malaysia under British management. Therefor, it is different management system with Malaysian culture.

4.1 Scientific Management

Under classical perspective, HSBC applied scientific management to manage the employees in the organization. During 1900 to 1960’s, HSBC did not appoint staff from Malaysia since under the British management, it’s hard to decide whom should they hire and trust. After the World War Two,

In 1978, HSBC has converted from manual book keeping to a computer system in order to simplify the work.

Since 1990’s till 20th century, there are a lot of competitors in banking industry. Therefor, HSBC implemented for a better management decision. Under this theory consist of a series of decision-making for the best inputs for most appropriate decisions.

In order to attract more customers to do banking with HSBC, the operation management teams use quantitative techniques to resolve and to boost in sales by introduce a new product that is new in the market and at the same time can increase HSBC financial. For instance, HSBC has introduced ATM (automated teller machine) card and Hexagold account to attract the customer to banking with HSBC.

By introduce with the computer system, it opens up the potential for management to utilize this as a tool and the organization goals seek to achieve specific and measurable economic goals. In the attachment below shows HSBC’s introduce on new product and

When British merchant communities introduced HSBC to Malaysia, local people did not accept it and when HSBC’s start to employed local people, the Malaysian perception is change. Until now, HSBC is known as ‘The World’s Local Bank” in all countries that HSBC operates.

In my point of view, the best theory that HSBC Malaysia can implement is Scientific Management under Classical perspective and Contemporary approach. This is because in banking industry, we deal with people and human touch.

5.1 Scientific Management

HSBC should continue to implement scientific management approach because this is one of the methods that indirectly can increase the productivity among the employees. When business growing rapidly, the organization will face a critical shortage of workers. Because of that, the management should continuously find a way to improve the performance of the employees. HSBC quote as ‘how we do business is important as what we do and want to be an organization that people are proud to work for with the trust of the clients and communities that we