Marriott International & B Belgravia Case Study The Hospitality Industry

INTRODUCTION
The hospitality industry is a complex and diverse industry in the world as it comprises of many types of accommodation businesses like hotels, hostels and the like; and also restaurants and bars. The hotel industry is also very large, with hotels rated from 1 to 5 stars, according to the services and facilities they offer. The responsibilities and services in a hotel are divided on divisions, each having certain responsibilities for the good functioning of a hotel. The human resource division represents the department that is responsible with employing new staff, their training and coordinates them for delivering the best services to the hotels guests. It is very important that the human resource division coordinates the staff

Generally the selection process follows a general procedure in all the organizations, but nowadays as the services provided by the hotels is what makes the difference in the market and what attracts customers, the hotels as they know what type of services they are selling, they know what exactly skills they search in their candidates (Compton, A. and et. al., 2009). In this case I have focused on the selection process of Marriott International and B&B Belgravia London, a private four star accommodation

A good management of this department will make any organization to obtain maximum profit. The employment relations are very important in every organization because through good relations and respect from the company, the employee issues like job dissatisfaction or lack of motivation are reduced. Are very important the training and development activities in a hotel because this is helping the employees in providing the expected services and obtain the customer