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Human Resource Management In Tourism Case Study

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Baum, T. (2012). Human resource management in tourism: A small island perspective. International Journal of Culture, Tourism and Hospitality Research Int J Culture Tourism Hosp Res, 6(2), 124- 132. doi:10.1108/17506181211233054

A Critical Review of
Human resource management in tourism: a small island perspective
Tom Baum

The author Tom Baum is a Professor of International Tourism and Hospitality Management. He also is one of Programme Director of Hong Kong University SPACE programs in Tourism and Hospitality Management at the University of Strathclyde in Glasgow, Scotland.

In the article “International Journal of Culture, Tourism and Hospitality Research” by Tom Baum is to seeks the nexus been created when the characteristics of the tourism …show more content…

He also explains the important role of human resource department is to educate and empower all their employees at all levels to deliver the services. Other than that, he also stated the role of human resource is to improve quality and efficiency in the tourism services which can lead to competitive strategy. In creating policies for small tourism island it should have the involvement between the human resource and the local community of the island which can lead to the sustainable …show more content…

The article is conceptual papers that use existing theories, research and concept regarding the issue. The paper focused on the roles or function of human resource management in tourism industry at the small island. The article has good citations, references and bibliographies throughout all the eleven (11) pages of writings. All the point and theories that been mentioned by the author with are well supported by statement of reference and findings from the references. However, this article does not have any illustrations, data and statistics. Every statement or information that author give was very details can precise. References are well arranged using the in-text citation in order to support his opinion and viewpoint and thus lead the reader to understanding when reading the article. Term and concept that been use in the article is been defined clearly by the author. The level of the language is quite high and difficult to understand because of the term that been use is hard to

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