Product managers become more productive with experience. Naturally, the most skilled product managers are given responsibilities to train new recruits, and these people become supervisors and managers in the longer run. In this way, Vodafone is able to increase its store of skills and abilities. Another advantage is peer supervision. People within a sub-department are able to keep each other’s’ activities on track; this is especially important since work is complex and heavily relies on cooperation; in such situation, supervision from above for day-to-day activities is very difficult.
If the project manager knows how to communicate effectively, he’d be climbing the ladder of succession. The way project manager communicates with his stakeholders or with his project team, or anyone ie related to project anyhow, affects the project one way or other. A wise project manager would know what to talk, when to talk. He should be aware of all the tools and techniques of effective communication. CHALLENGES As I study and also do part time work to meet my daily living needs,so due to stress I would get distracted in few classes but with the help of my group members and my professor who were very kind enough to help me to be in touch with the subject helped me do all my assignments all by myself.
As a customer care support, I positioned myself as a guide for customers as this could be classified as being a leader. I was faced with different types of customers from irate to silent; however, satisfying them was paramount irrespective of their personality. Achieving this required me to be knowledgeable about products and services of the company and be able to provide precise and quick responses to customer queries. I was soon assigned by my team lead as a coach for new hires who had been identified to have difficulties in multi-tasking. This helped me to be more time-conscious and disciplined.
This level of engagement is driving the business forward, however there is controversy over the definition of employee engagement but the one common theme many academics agree on is that for employee engagement to be switched on there must be psychological and behavioural factors hence why the sense of ownership from the management team in my organisation has influenced the level of satisfaction and job involvement. This is a positive engagement from the management team in our organisation and as a result the organisation is out performing itself year on year Gruman and Saks
A leader needs to adapt to situations and use techniques that are inclusive in order to avoid conflict and aids decision-making. Building relationships, considering others feelings and celebrating their successes with them can maintain strong leadership. By encouraging my team to participate in the decision making process I empower them, which inspires job satisfaction this reduces conflict, poor time keeping and absenteeism. I need to be able to help my staff team understand the need for change and I do this by being clear about my aims and objectives, the actions required and the part they need to play. Sometimes I need to take control especially where health and safety is concerned, these policies and procedures me adhered to at all times.
Effective communication is key in everything I do. I work as a team leader (manager) at Target, so knowing how and when to deliver a message and in what way is critical in running an effective and strong business. More importantly, being able to develop a strong team that can do the same is key to making my job easier. Being that I work in a consumer-centric business, I have to know and be able to adapt my communication strategy to both my team and our guests and ensure that, when necessary, secure information remains confidential. I hope to advance my communication skills by taking this class so I can become a stronger communicator.
This area of the firm spends a lot of time and effort to help develop its suppliers, helps its suppliers perform more effectively, wants its suppliers to succeed. This sheds light on the organization's focus on enabling its suppliers to perform effectively for the organization. It is an important indicator of effective supply chain management. No corporation needs to be convinced that in today’s scale-driven, technology-intensive global economy, partnerships are the supply chain’s lifeblood. Therefore, in order to increase supplier relations in the firm, this team advise that the firm conduct joint improvement activities, share information intensively but selectively, develop suppliers technical capabilities, supervise your suppliers, turn supplier rivalry into opportunities, and understand how your suppliers
Values can influence many of the judgments we make as well as have an impact on the support we give. It is important that you develop an awareness of what you value, as these values will be important in forming a better relationship with co–workers. Knowing your own values can help you work effectively to resolve conflicts and support the organization’s philosophy of care appropriately. Wherever our values come from, they make us the unique person we are today. In this book the authors and Admiral
The belief of respect is important that managers, supervisors, employees at the organization also reflect organization’s culture and manner. I realized that respect others is an effective way to improve my own quality and it requires me to respect others’ achievement and custom. Therefore, respect is my basic quality and I have to be patient with each employee although I am a leader in the future career. 4.2 Examining Political, Cultural and Social Realities Power is defined as a capacity that the behavior of A has to be affected and act according to B’s wishes (Robbins et al., 2010). Politics and power have a close relationship, “Politics: power in action” (Robbins et al., 2010, p251).
EMPOWERMENT In order to build a culture of excellent customer service within your organisation, it is just as important to give an equal amount of attention and emphasis on empowering your employees to meet the set standards. Employees should have a certain level of autonomy and the right repertoire of skills to determine the best possible customer service to be provided to a customer. Set and define the service standards expected from your employees and then equip them with the power and skills that will allow them to meet customer needs in the best manner possible. Ensure that your employees are well aware of the company mission, vision, goals and policies of the company. This will allow them to understand what the company stands for and how their actions and interactions with customers will affect the company as a whole, giving them the confidence to give the best they can to help the company achieve its goals and targets.
In line with this theory, the surrounding units include employees, the public, shareholders, corporate partners, the government and the general public. The theory demonstrates that each of these stakeholders have a role in the success of an organization. An organization that needs to maintain and take care of its clients should first focus on taking care of its employees. As Morgeson, Mitchell, and Dong (2015) allude, employees will always take care of the organization 's clients if they are taken care of. In essence, when an organization works with satisfied employees, the employees will try as much as possible to ensure they have a sustainable job through working for the benefit of the organization’s sustainability.