The objective of Incident management is to maintain and restore the agreed service level agreement as soon as possible and respond to service requests. The incident Management process should be: • Majorly concerned with the restoration of the services without affecting business. • Proactively on reported/potential security incidents and should have a supporting security team to confirm. Numerous processes in incident management that can be automated: • Password reset: currently procedure that system using for password reset is manual process. But the process can be automated by procedure like gathering user detail information through IVR, then auto log ticket can be created which further check the credential in exiting database and provide default
Facial expression also plays a major role in communication since the expression on our face say a lot about our mood. Eye contact also plays a vital role in effective communication. There are times when we experience words that come out of our mouth and the ways we communicate through our body language are totally different. In this kind of situation, the receiver has to determine whether to believe verbal or nonverbal message. Regularly the receiver would select the nonverbal as it is more natural and it truly displays the speaker’s true feeling and intention.
Bunkering operation on a ship and the essential steps that are needed to be considered during bunkering. Before started the bunkering operation, it is important to check all the things to do in bunkering checklist. After that, divide bunkering operation into three sections, which is before bunkering, during bunkering and after bunkering. The procedures are to make sure that the chances of danger related to the operation have been assessed and that controls are in place to mitigate the dangers. The procedures must also address contingency arrangements in the event of a spill.
One sample is the National Weather Service (NWS) which is an agency of the US federal government tasked to provide weather forecasts, warnings of hazardous weather, and other weather related products for protection, safety and general information. Base on how I view the incident, it was the weather forecasts by the NWS and from other stations that were very relevant to what happened. And if those information were given attention, the incident might have been avoided. According to my research, today there are worldwide precise rules on Marine Meteorological Services, which operate on the basis of four principles: 1. Marine weather services are provided in order to meet the information requirements established by national practice and international conventions, about environmental conditions and meteorological phenomena; 2.
1 Introduction and theoretical framework This thesis examines shipboard factors that may influence the crews’ ability to achieve and maintain situation awareness (SA) and safe behaviour on board offshore vessels. Shipboard factors refer to factors in the internal environment on board the vessel, such as work practises, on board leadership and job demands. SA is seen both as a cognitive process in the individual, but also as a distributed characteristic of a complex collaborative system, while safe behaviour refers to the willingness to take a risk. To set the agenda, a brief introduction is provided, along with the theoretical foundation for the thesis. 1.1 Background In general, seafaring involves risk of grounding, capsizing and colliding
Feedback whether positive or negative is encouraged, as this also promotes effective communication. Conclusion Communication is the ability of one person to make contact with another person and make himself understood. Communication is giving out information, whether in writing or orally. The main goal of effective communication is to form a common awareness that is received in a positive way; so that individuals can agree on an additional action or decisions, even if that just means that a person will allow the other to continue
Communication process can be conducted in different ways such as verbal or non-verbal form its either in the form of oral communication, written form, behaviour or sign. All this methods are used to deliver or receive a certain message form one person to another. In other words communication is an art of influencing
Communication is an ongoing process. People communicate with one another not only verbally but together with the nonverbal cues. The idea of conducting this research come up after realizing that nonverbal cues playing an important role not only as an impression but also how people actually perceived one another. Communication can be influenced by many factors such as the environment, the genders of both speaker and listener. Men and women themselves has their own way in perceiving and understanding one another.
We present ourselves by recreating our emotions and feelings expressed through a language. Personality can be seen through many perspectives. It can be physical appearance like height, weight, posture etc. or it may be the gesture, intellect, activeness and speech of a person. One is recognized as a social being in the terms of his personality.
Thus we can say that communication is a two-way process that requires effort and skill by both sender and receiver to make it more effective. Administrators will at times assume each of these roles in the communication process. Communication does not only depend on the ability to send but also on the ability to receive messages. So this ability of listening effectively and sincerely enhances the communication process. Hence, it also helps in the development of effective listening skills amongst the person