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Restaurant Hygiene And Customer Satisfaction Essay

1268 Words6 Pages

EFFECTS OF RESTAURANT HYGIENE ON CUSTOMER SATISFACTION
CHAPTER ONE

1.1 BACKGROUND INFORMATION OF THE STUDY
The study is based on the effects of the restaurant hygiene on the customer’s satisfaction. According to betty c hobbs and dianeRoberts( 1990) Hygiene is described as condition and practises that help to maintain health and prevent the spread of diseasesthus the research will be based mostly on hygienic condition of the restaurant
The research will be carried out to enable high quality service that that will enable high number of customers in the hotels and maintaining of the customers in the industry this will improve development in Kenya since this industry is one the most major sites of customer attraction in our country.
Poor hygiene has led to poor customer turnover since majority of the customer are afraid of food poisoning that …show more content…

Hygiene is the most essential part of food service without hygiene then customer are capable of getting them in danger of deadly diseases such cholera which has real affected a good number of restaurant today in Kenya and has led to the closure of most of this restaurant inthis industry
When customer come in the restaurant and are served to their satisfaction this led to the high turn up of guest in the hotel and throughthis the restaurant is able to run smoothly where most of this customer will be able to market ourrestaurant by word of mouth.on the on the other hand when the customer is not satisfied with whatever service that is provided the this willaffect the turn-up in negative way

2.2 HYGIENE
2.2.1 RESTAURANT

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