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ICT In The Government Sector

736 Words3 Pages

Over the past few decades internet has become part and parcel of our daily activities. Internet in the form of information technology as well contributes significantly in enhancing the economy and citizens social life. In view of these, the concept of ICT had been applied in education, government, health, and businesses in the form of e-education, e-health care and eBusiness or eCommerce (Bonson, Torres, Royo and Flores, 2012; Bhuasiri, Xaymoungkhoun, Zo, Rho & Ciganek, 2012; DeLone & McLean, 2014).
The contribution of ICT in the government sector has helped the government in its management and organization, such as for the full integration of people to participate in our information society Information and Communication Technology provides …show more content…

ICT adaptation for aging society, as stated by the authors denoted twelve applicable areas, whereby focusing on e-Government/e-municipality as a key factor that has to be adapted for an aging society (Obi and Iwasaki, 2013). By drawing on the concept of ICT application, “Hiens” has been able to show that, over the past decade in public sector, delivering of better service at all levels is as a result of ICT application as exceedingly new technique in public sector (Heins,2014). According to (Cross-Government, 2011), ICT applications facilitate the method of bringing the government nearer to citizens raising more expectations of how they need to interact with government and access public services and information on-line. This is today known as …show more content…

Although differences of opinion still exist, but there appears to be some agreement that E-government refers to the application of ICT in public administrative or government management processes to enhance the range and quality of public services, to improve the efficiency of state management and delivering services of the most effective quality to citizens, businesses and other stakeholders. Therefore, the service quality encompasses a very important significance in the internet environment (e-service). The customers expects the very best quality more and extra, also the suppliers need to improve the service quality by upgrading operational processes, identify problems quickly and measure customer’s satisfactions and find ways to satisfy the needs of customer’s expectations. In electronic government (e-government) Service quality is the highest demand by

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