Essay On Community Service Delivery

INTRODUCTION

Service delivery is a way in which local government bring resources to the citizens by providing citizens basic needs. Section 153 of the constitution (1996) states that a municipality must structure and manage its administration and budgeting and planning processes to give priority to the basic needs of the community, and to promote the social development of the community.

Municipal service delivery is governed by the integrated development policy, Management system, intergovernmental relations, the expanded Public works program, Batho Pele, the Budget and policy procedure. The municipality must not only provide service delivery to citizens but it must also grow the community by developing citizens.

Purpose of IDP IN local government

At Emfuleni municipality indigent citizens is a critical problem because the municipality depends on the rates and tariffs that are paid by the community, but if some community members cannot afford to pay tariffs the municipality must pay for them so that they can also have access to basic needs. In terms of Section 74(1) of the Act, in adopting a tariff policy, the council should at least take into consideration the extent of subsidization of tariffs for poor household consumers .From the above statement the council need to approve an indigent support policy. The policy must provide procedures and guidelines for the subsidization of basic services and tariff charges to its indigent household consumers.

Residents should have access to electricity, access to clean water within reasonable distance of one’s dwell basic sanitation, solid waste removal and access to and availability of roads. Mphala, M stated that the key purpose of an indigent subsidy policy is to ensure that household consumers with lower income or without income at all are not denied a reasonable service and that the municipality is not financially burdened with non-payment of