Compare And Contrast Iso 9001 And Excellence Models
Nowadays, it is necessary but not sufficient to satisfy and delight customer, but organizations have to also satisfy other stakeholders such as employees, partners, suppliers, and the society as well. Quality management is one of the things that could benefit the company and its stakeholders at the same time. Those companies that implement and apply quality management provide more value for their customers, and they also improve the efficiency of their processes in order to increase revenue through product reliability and decrease cost through process efficiency.
Both ISO 9001 and Excellence models are considered as frameworks in which they explain the philosophy of TQM, but in different levels of maturity, depth and long-term vision perspective. The majority of companies worldwide that are currently ISO9001 certified pay attention to the performance of the excellence models and look forward to comply with their requirements in their TQM journey. Of course it is not the case of “overnight” job to comply with the requirements, methodology, and philosophy of the Excellence models. Today, there are a lot of prestigious excellence models around the world that many organizations adopt itself to
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It forms a baseline for TQM that helps management to review and improve quality of the company’s products and services continuously through gradual changes. Researchers argue that ISO 9000 is an important part of TQM, and the implementation of both approaches together will lead to organizational success and competitive advantages. The main conclusion drawn from a summarization of different views from the literature is that the long-term effectiveness and real value of ISO 9000 is not based on its content and requirements, but on the way in which these are adopted and implemented (Gotzamani and Tsiotras,
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