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Ict In Public Administration

1418 Words6 Pages

A. Introduction
Information and communication technology (ICT) has evolved the way people live and became a very important part of people’s lives. It is easier for people to do their daily routines and fulfill their needs with the help of ICT. On the government sector, investment in ICT was once seen as a luxury, but citizen now demands an efficient, transparent, comprehensive, and accurate government administration. The government administration needs to be able to deal with more complex service provision to their citizen. They also need greater efficiency, better transparency of their operations, and greater responsiveness to the needs of both citizens and the government. These needs simply cannot be met by traditional approach, but they can only be met by the use of ICT.
The United Nations defines e-Government as the use of ICT and its application by the government for the provision of information and basic public services to the citizens (United Nations, 2005). A broader concept refers to it as the use and application of ICT in public administration to streamline and integrate workflows and processes, to effectively manage data and information, enhance public service delivery, as well as expand communication channels for the engagement and empowerment of the citizens (United Nations, 2014)
B. Current Condition of Indonesia E-Government and Digital Government
Like many other countries, Indonesian Government has also recognized the importance of establishing e-Government.

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