Others companies learn a lesson from Parker Hannifin that they need to understand employees are as important as customers, since they give employees the best that they have, employees will give you and customers the best that employees have. It is an exchange benefit for both parties. Additionally, when employees are happy, they are willing spread the happiness to
The bagel-ball began when the people of Bantam Bagels took their small apartment idea of making little balls of bagel stuffed and topped with sweets to Shark Tank in 2014. With their savory delights, they won over the heart of the investor Lori Greiner. Who help expanded their business from the East to the West coast, Starbucks,
RESTURUANT REVIEW THE CHEESECAKE FACTORY The Cheesecake Factory started out as a small bakery that sold desserts to other restaurants. It was officially established as a restaurant with an extensive dessert menu in 1978 in Beverly Hills, California. The second restaurant opened in 1983 in Marina Del Rey. The Cheesecake Factory is now a very successful restaurant that has around 175 branches all around the world, known for its huge portions and delicious food. It features over 250 items made from scratch in their menu, along with 40 desserts, all gathered up in a sophisticated fusion cuisine that brings together American and a little bit of Chinese foods.
Doughnuts anyone? A doughnut which is covered with 24-karat gold flakes and sugar diamonds is now being sold in a bakeshop in West Kelowna, Canada. As posted by Oddity Central, Dolicious Donut's culinary masterpiece, Donutopia, are made with the finest ingredients including Bling H2O water which is worth $39. Also, the procedure of making one is not that easy. “Each one takes three to five hours to make,” disclosed Jeanne Kaminski, co-owner of Dolicious Donuts.
1.1 Explain the concept of the “customer experience” The concept of the customer experience is based on the idea of meeting the needs and expectations of the customer. It is also based on what the customer had got from purchasing the products and services, how good that service was/is and would they come back. The concept of the customer experience refers to the all the experiences the customer has with Salons Direct and is based on all dealings and opinions about us. Customer experience is a fundamental part of customer relationship management and it is important to our business because customers who have a positive experience are more likely to become repeat customers and loyal customers of Salons Direct. 1.2 Explain different methods of segmenting and characterising customers The key to a successful business is to find out who our customer base is, what the customer wants, the age, gender, spending patterns etc.
They concentrate on a smaller selection of choices for one kind of product but make up for the fact with competitive prices and quality. Over there many years of being in service, they have developed a loyal customer base. Costco’s continued ability to provide quality products at a lower price continue to keep and recruit new customers (Kissinger, 2017). Costco is also known to treat their employee’s well, offering them wages that exceed its competitors. On top of that they provide their employees with a great benefits.
Competitor SWOT Analyses 1. Churreria La Lola Offerings Strengths Weaknesses Product La Lola’s main product is churros that come in variety of flavors, sizes, and dips. What makes La Lola as our competitor is that they offer Ice cream Sandwich Freshly fried churro buns with freshly scooped gelato--Vanilla, Dark Chocolate or Matcha They are well-known already that’s why whatever they introduce, the customers will patronize it. It is open every M-Th , Sun from 11AM-11PM; F-Sat 11AM-12MN The churro buns are too oily and it’s quite messy to eat. Their churro ice cream sandwich feels like it 's under cooked, the ice cream have some after taste due to the fact that they use gelato, also melts easily; turns into soup state after just a few
Smart is being able to get the best resources, applying the best techniques to your project and choosing the strategy in what you’re presenting to the performance of your client. Fast is making sure that everything is up to date on all current events, getting the project done on time too. Kindness is telling us that, we need to be respectful to anyone working on the project, contractors, co-workers and the client’s representatives. One Smooth Stone finds that values and culture are a very important part of their organizational structure. All these values are a part of the product the company
Thirdly, creating clear expectations and goals holds all parties responsible for getting the job done. This means that the differing generations will find ways to work together and become a cohesive team. Finally, conducting effective training sessions for supervisors in best practices in dealing with the multigenerational workforce effectively should ensure a positive workplace culture, foster communication and eliminate problems that can happen from negative stereotyping (Celeste, 2015). The diverse workforce presents many issues not previously faced in the
TRAINING: DEVELOPMENT: Training is the acquisition of knowledge, skills and competencies as a result of teaching. Training is a program organized by the organization to develop knowledge and skills in the employees as per the requirement of the job. Development teaches how to become more productive and effective at work and at the company. Since Tesco aims to expand and diversify, that required the business to select the right people, in the right place, because customers’ needs and wants are different and the culture of each area varies. Tesco need to have flexible employee who are able to adapt the change in order to satisfy the customer.