Information Technology In Hospitality Industry Essay

IMPACT OF INFOTMATION TECHNOLOGY IN HOSPITALITY INDUSTRY

Aryogya Kumal

A proposal

Submitted to
Mid-valley International College

In partial fulfilment of the requirement of the Degree of Bachelor in Business and Hospitality Management (Hons)

HELP UNIVERSITY
Malaysia
February, 2017

Table of Contents
Chapter I 3
Introduction 3
Chapter II 6
Literature Review 6
Reference 9

CHAPTER I

INTRODUCTION

Hospitality industry is a wide range of business that basically provides services to its customers. The main objective of this industry is to deliver satisfaction to its customers and detailed experience. This industry is different from other industries because it relies on free time of its customer and generates revenue by providing food, accommodation, recreation to its customer. Sequentially, Information Technology(IT) has played a vital role for both customer and hospitality industry to rise up for a reason, it has made an ease access to each other, such as reservation of rooms through online sites, telephones for carrying out information from one department to another and so on (Hospitality Industry: Definition & Overview, 2003).
Moreover, talking about the IT, it had created a great globalization and competitive

This includes not only computers but also facilities for mailing services, telephone and fax networks information centers and libraries and most important one is the Internet.Information technology is playing its momentous position in the betterment of the organizations as well as managing the global ability in an environment of cultural diversity and managing global supply chain administration. IT too, has helped to redefine the vision of global corporations by becoming the primary component of global corporate strategy (Ahmed, Qadri, Shahzad, & Khilji,