Impact Of Knowledge Management

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Analysing the Impact of Knowledge Management
Processes on TQM Development
(The case of ISO-9001 QMS Certified Industries)

Abstract –– Organizations have been recognizing Total Quality Management (TQM) and Knowledge Management (KM) approaches for gaining competitive advantage and improved performance. The idea that both approaches have great influence on an organization’s strategic competence has drawn substantial attention. In recent times, KM has been widely accepted and become one of the most important initiatives for business success. The primary objective of this study is therefore, to explore the relationship between existing knowledge management practices and the recent development of total quality management initiative. The study
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A lot of attention and efforts are still required to achieve productivity improvement through TQM (Daniel and Fasika, 2003; Gebremeskel et al., 2005; Birhanu and Daniel, 2014). Most of the studies focused on investigating the consecutive results and effects of quality related problems in Ethiopian industries. However, an effort was made by Birhanu and Daniel, (2014) to investigate the causes of poor quality product/services within both manufacturing as well as service industries using Ethiopian Quality Award (EQA) self assessment manual. Accordingly, they demonstrated that Ethiopian industries are experiencing inefficient human resource management and incapability to meet customer satisfaction (both internally and externally). Specifically, the lack of awareness about the basic concepts of quality; inadequacy of customers’ knowledge about quality; and lack of planned intervention to develop the knowledge of customers are among the vital reasons…show more content…
Owing to this recognition many organizations plans to adopt knowledge management processes in their operations (Zaied et al., 2012). In practical terms, knowledge management consists of a wealth of actions that can be taken to achieve business objectives. In order to better understand their possible uses and relationships, it helps to consider them through the lens of knowledge management processes (Rollett, 2003).
Processes that can possibly characterize the knowledge management discipline are numerous. Literatures suggested a number of activities or processes associated with knowledge management. Knowledge management is a continuous and becomes an expanding spiral as more and more knowledge is added and managed over time (Lawson, 2003). The knowledge management cycle is divided into sequential and overlapping phase of three to eight processes depending on the researcher. Table I below outlined the authors and the processes that they
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