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Impact Of Non Verbal Communication In The Hospitality Industry

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Non-verbal communication simply means to transfer information or send a message across without the use of any words. It is made up of characteristics like gesture, touch, gaze, body movement, appearance, facial expression, and posture. It does not have a particular meaning; it is influenced by the place in which it occurs, the people and culture it is associated with (SkillsYouNeed, 2015). This essay will discuss the connection between non-verbal communication and three different cultures, and its impact on the hospitality industry.

Many cultures interpret certain actions differently. Certain approaches could be regarded as common courtesy in some cultures while it could be offensive for others. For example: “The thumbs-up gesture, which generally signals approval in English-speaking countries, is considered offensive in other countries, including apparently Greece, Italy and some parts of the Middle East. Making a circle with your thumb and forefinger means OK in Western cultures. It is used in particular by divers in this way. In Japan, however, it is reputedly the sign for money, and in Arabic countries, it is a threat.” (SkillsYouNeed, 2015)

It is crucial for employees in the hospitality industry to understand different culture’s non-verbal communication as a result of the service industry being globalized. The staff deal with foreign guests from time to time and need to know how to treat them in an appropriate manner. Certain gestures could be disrespectful and

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