Total Quality Management Of Tqm

INTRODUCTION

Total Quality Management (TQM) is defined as a management method that organizations use in order to make continuous improvement to ensure success within the business. It can also be described as a collective, linked system of quality management practices that is associated with organizational performance. In order to apply TQM within an organization, eight principles must be observed:

1. Customer-focused

2. Process centered

3. Total employee involvement

4. Integrated system

5. Communication

6. Strategic and systematic approach

7. Continual improvement

8. And fact-based decision making

In this assignment, the group focused on five different journals discussing about the impact of Total Quality Management within the service

Always produce quality work the first time

2. Focus on the consumer

3. Have a strategic approach to improvement: ensure that suppliers constantly provide quality product/material

4. Encourage and aim for continuous improvements

5. Encourage mutual respect and teamwork

Relationship between ISO 9000 certification, TQM practices and Organizational performance

ISO 9000 is the developer and publisher of international standards. It emphasizes on the importance of consumer & shareholder’s satisfaction, process efficiency and employee well-being.

ISO 9000 certification have an impact on organizational performance both directly and indirectly through TQM practices. The indirect effect suggests that ISO 9000 is implemented first before embarking on TQM. It is both a commercial tool and an internal management system.

In order for an organization to improve its performance, it must ensure that it certifies/join the ISO 9000. It is believed to be the critical step in changing the organization’s mentality to quality. Certification must be followed by commitment and dedication of everyone in the system; to ensure effective application of TQM practices.

3. ASSESSMENT AND CULTIVATION OF TQM IN REGARDS TO ORGANIZATIONAL

These core values should be practiced by everyone within the organization regardless of the position/level because they give direction to where the company is heading.

It is important to have everyone involved because through everybody’s participation, employees will be motivated to come up with better suggestions on how to improve work processes. Their opinion being valued, their involvement will increase and the improvement will be made.

Leaders/employers also play a huge role in which they must give clear job descriptions, guide employees and also provide positive feedback in order for employees to feel important and needed. Organizations should provide further training and education to better and empower their employees in order to achieve the organization’s goal; while being able to measure progress towards these goals and encouraging