Impacts Of Total Quality Management

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INTRODUCTION Total Quality Management (TQM) is defined as a management method that organizations use in order to make continuous improvement to ensure success within the business. It can also be described as a collective, linked system of quality management practices that is associated with organizational performance. In order to apply TQM within an organization, eight principles must be observed: 1. Customer-focused 2. Process centered 3. Total employee involvement 4. Integrated system 5. Communication 6. Strategic and systematic approach 7. Continual improvement 8. And fact-based decision making In this assignment, the group focused on five different journals discussing about the impact of Total Quality Management within the service…show more content…
Whereas TQM is more focused on exceeding consumers’ expectations through promoting continuous Improvement and empowering the people involved in the process.  TQM focuses essentially on consumers rather than any other source. It focuses its attention on change in organizational culture for the satisfaction of the consumers.  TQM intends to create a culture of networking linked functions through collaborating suppliers and customers.  TQM is a management system based on the principle that all members must be committed to maintain high standards of work in every aspect of a company’s operation while Traditional management has many layers of authority with short span of control. However, TQM employs a flatter organizational structure with large span of control and flexibility in operations is encouraged.  Change in knowledge is easy and requires less time to be achieved than changes in the attitude of the individual. Teamwork is a very important part of the TQM model in order to achieve excellent change. Five critical principles of Total Quality Management 1. Always produce quality work the first…show more content…
UNESCAP (United Nation Economic and Social Commission for Asia and Pacific) has identified good governance as having eight major characteristics: participatory, consensus oriented, accountable, transparent, responsive, effective and efficient, equitable and inclusive while following the rules of the law. Corporate governance supports the implication that a firm with greater customer focus will have better governance. In this case, the company also experiences higher quality performance. Quality governance According to this journal, quality governance has multi players for developing quality management initiative thus making it a successful agenda to improve organizational performance. The multi players are top management, employees of the organization and customers to play their parts in realizing quality initiatives for performance improvement. Initiating quality governance in the service sector is setting up a potential mediator to achieve customer satisfaction through continuous
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