The Importance Of Active Listening In The Workplace
Communication is a multi-exchange of opinion , thoughts , emotions , facts , complains and instructions between a person or a group of people, one is the senders and another person or persons are the receivers by using a communication way to gain a mutual understanding between them.
The importance of internal communication in workplace:
1. Information transmission from the sender (managers) to the receiver(employees) effectively, which ensure the goal of the sender (managers) in delivering the accurate information to the receiver(employees) who will respond in an action or behavior comply exactly with the goal of the sender(managers).
2. Increase the effectiveness of the supervisors or managers, where the supervisors or direct managers
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Listening is the ability of determine and understand what others says by understanding the words and its meaning at the same time.
Active listening is an essential way of communication in the workplace, as active listening is the main element in the positive leadership which increases the performance of the employees within the workplace and motivates their minds to be creative in producing.
Most managers within the workplace do not accept criticism or listening to their employees opinion and give judgment without listening or caring of what the employees says.
And if the managers conduct the active listening within the workplace with the employees managers will be able to gain the benefits of the active listening as it save time and effort , minimize the possibility of misunderstanding, active listening considered as the base of good team work , show the appreciation and respect for others and their point of view , provide accurate information about the situation and understand the dimensions of a subject and being aware of the requirements to deal with it .
In order to achieve active listening the below some of the steps that need to be done:
• Give
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