A highly communicative and collaborative work environment promotes employee productivity, creativity, and inspiration. If communication skills are poor, employees lack enthusiasm in doing their assignments and will question the value of such products. Poor business communication skills will also demoralize the employees because they will be forced to sit through dull and boring presentations where they are provided with unclear instructions on projects, leading to confusion and
The workplace is the employee stock source, while the attention is more focused on bureaucratic aspects than on clinical parameters. The worker is in a constant state of tension which, if not be able to manage it properly, may lead to frustration and resignation. ‘Defense trailing’ phase: This is the stage where it made changes in attitude and behavior of the worker, who gradually disinvestment emotional work and expresses cynicism and apathy for others. These changes help reduce the physical and psychological consequences that occur, hoping to enable the worker to survive professionally. (Cherniss, 1980, as cited in Theophilus, 2009) 5) The Model of Pines
Bad communication is often the root cause of many problems. Most conflict in organizations are the result of misunderstood communication. Effective communication plays a major role in dealing with employer employee relation. When you become an effective communicator, you can resolve conflict and communication gaps among coworkers and employees for example, conflicts arise when the employer and management discussed little with the staff, preferring to make decisions themselves without approaching employees and later give instructions, employees might feel frustrated for not being part of decision making, thus resulting in poor performance. Similarly, if a manager verbally says he is interested in the employee’s opinions but never creates a way for them to express their thoughts, this leads to confusion and frustration.
The level of probity and integrity needs to increase inside a company, to stimulate its employees to do what is morally right and avoid misconduct. Entrepreneurs have to keep in mind that, costumers have more respect and credibility in companies that have transparency and ethical corporate behavior. Having codes of ethics and codes of conduct in a company; is also a good way to reinforce how everyone should behave and this can help
The 2 topics that I am using for my reflection are Customers’ Perception and International Business Etiquette. Customers’ Perception is about how to make introduction to the other party, making a good and professional first impression to the other party as well as basic etiquettes that we need to take note of when meeting someone or interacting with someone through different communication platform like telephone or email. Through Customers’ Perception lesson, I have learnt that our posture, facial expression as well as verbiage will affect how the other party will think differently of us. We should also take note of introducing people of higher rank first before gender in business, however, in other context, man will be introduced to lady
When there is a good email, it encourage everyone to communicate clearly to avoid any confusion. Employees are to be reminded that office emails are not private so they have to respect their colleagues when they send or reply to any emails. When an employee feels respected he or she are most likely to feel a stronger relationship with the person who sends the email. Secondly, creates a team-building event on a regular basics. Effective team buildings can help to allow them to learn how their colleagues’ minds work, their personalities and how they communicate.
Change can be both good and bad. While some individuals may be open to new opportunities because of change, it can also create disapprovals from individuals who are defiant. According to Heathfield (n.d), resistance to change is taking action to resist adaptation or transformations that changes the status quo in the workplace. Employees can show that they do not like or want a change and become resistant publicly and verbally. Some employees feel uncomfortable about change and make it known during conversations at work.
The way you interact with your superiors and fellow workers says a lot about your personality and level of education. Companies want staff who will perform well in their businesses. Additionally, they have to know how to talk to a customer without attacking them, write a professional email, talk on the phone with business associates and clients in the correct manner, and be able to solve problems with professionalism and patience. Moreover, they can more easily negotiate agreements with other businesses without being afraid of misunderstandings. In addition, business etiquette is a valuable skill for people as it helps to separate them from the majority and to achieve their dreams, as they have more chances of success with good business etiquette than others who do not own this skill.
A good employee should be have every knowledge about the store so they can give the fastest and correct information to their customers. Share information with the customers like explain how the product work, what ingredients used to make the foods and understand what they need is a employee job. Company and employee should be thank their customers for doing business with them , reward them for being loyalty like giving some discount , some voucher to let customers continue support the company. Of course , stay connected with customers also the ways that don’t lose customers easily , inform
Basic knowledge and practice of etiquette helps a person to be socially acceptable to others and create good impression when one meets someone for the purpose of business. Many people who are good at their jobs and upwardly mobile are handicap by business etiquettes and social skills that are needed to move higher positions. The main difference between business etiquette and social etiquette is that business etiquette is genderless, while social etiquettes is traditional Chivalrous. etiquette of holding the door open for a women In the work place men and women are peers. The guiding principle is always to treat people with consideration and respect.