The patients will trust the nurse when they know that they can be reliable. The nurse can gain clients trust by being caring, showing an interest in them, being honest and showing the client that they are listening to them. In nursing it is important to be empathetic. The nurse ensure that they are being empathic towards the client and not sympathetic. Empathy allows the nurse to relate to the client’s pain or distress.
Introduction: Being an allied healthcare professional requires not only the ability to meet standards and to be able to work in a consistent professional manner, but also to be person centred, compassionate and a good listener. Person centred care means that radiographers consider the individual, health needs, social background or lifestyle in order to find the best outcome for the patient. Diagnostic radiographers interact with people at the time in their lives when they are most likely to feel vulnerable, feel uncertain about their future or anxious about results. Therefore, person centred care can be achieved through good communication skills such as verbal and nonverbal which can aid the relationship between the radiographer and the patient to promote person-centred care. Also, it is good practice to involve patient into decision-making as it empowers patients and helps radiographers to perceive things from the patient’s point of view.
Nonverbal communication is used to express and communicate thoughts, feelings and emotions, to establish and maintain relationships and to influence others. It conveys messages that spoken words alone most often do not. In medical practice, it is very imperative in initiating and sustaining the healthcare professional (HCP) - client relationship and has the capacity to affect the clients adherence to treatment. Healthcare professional’s nonverbal behavior influences the clients nonverbal behavior. Researchers say that patients tend to mirror affiliative behaviors in the physician (e.g. gazing, facing orientation) and that interactional synchrony between the patient and physician with regard to non verbal behavior is associated with more interactional
Paramedics must communicate effectively and appropriately to service users, relatives and other healthcare professionals, failure to do so may result in disciplinary action (HEALTH AND CARE PROFESSIONS COUNCIL 2012). When healthcare professionals communicate ineffectively Important information can be misinterpreted, creating confusion, ambiguity and anxiety, leading to hostile situations (McCABE & TIMMINS 2006).In England between 2011 and 2012, 10,986 complaints were made in relation to ineffective communication, and a further 12,571 related to the attitude of staff (NATIONAL HEALTH SERVICE 2012). This emphasises the importance of ensuring that the health care professional’s verbal and non-verbal communication both convey the same positive
(Hogue & Prudhomme, 2012) Another point is documentation on a patient. There is a saying in the medical field if you didn’t document it didn’t happen, make sure as a case manager, everything you do is fully documented in the patient record. Develop habits that are good, you always want to document on a client when everything is fresh. It proves to the case manager’s credibility.
To this day, your doctor aids the patient in understanding their medical condition and treatment, but ultimately, the patient is the one making the decision. For this highly debated topic, I will be agreeing with yes side because I believe that patient autonomy/informed consent is very important when it comes to making rational decisions about your health. I believe that Dan Brock and Steven Warman’s argument not only supports my decision, they also had very strong arguments to why patient autonomy is crucial in the medical field. On the contrary, Gordon Stirrat and Robin Gill say that whether the physician or patient makes a decision, all decisions should be respected based on a mutual level of trust between all
It means to have good bedside manners with your patients. This will allow you to have a conversation with the patient in a professional way, and this will help open up a dialect within yourself and the patient to discuss the situation. Following patient confidentiality rules, honesty, and having trust is vital in the healthcare setting. Every patient is entitled to patient confidentiality; therefore, any medical history should be cautiously discussed.
When patients are ill, they need assistance with care. As nurses we are there to provide the care needed while allowing the patient to perform as many tasks as they can for themselves. By allowing patients to provide care for themselves, they develop a sense of confidence and can assist them in overcoming obstacles in care. Per Meleis (2012), “Orem’s theory is categorized as a theory whose primary focus provides a framework for assessing needs of clients and developing intervention in enhancing peoples’ abilities to manage daily care for themselves and their dependents, and conserve their energy, and
This intervention is one way to establish a bond with an patient who may be presenting as agitated or anxious because it creates a relationship of mutual respect, which leads to the lack of need for aggression (Price &Baker, 2012, p. 314). To foster this technique, I used a variety of different therapeutic approaches, such as facilitating expression and shared problem solving. By allowing the patient to divulge how she was feeling about this sudden change in her life, she was able to communicate openly which allows for the expression of anger and frustration (Price & Baker, 2012, p. 315). This patient talked openly about every feeling that she had occurring due to the news of needing the colostomy, even her most private emotions which showed our growth in rapport with her, as we made her comfortable during this visit. Furthermore, I used the intervention of shared problem solving by recognizing the patient’s anxiety upon first appearance of her and asking what was happening that was causing her to feel that way in this moment.
I also learned that it’s okay to get involved emotionally with the patient as we become family sometimes. We as the nurse should strive to make an impact in our patient’s lives as well as their family members. Majority of the time we are caring for and see the patient at their most vulnerable time. You may not always feel like you’re making a huge impact in a patient’s life but sometimes the smallest things make the biggest
As an MA you should always be respectful and helpful to the patient. There are different ways that you can correct this miscommunication. You could see if there is an open spot the you could fit the patient into. You could also confirm the date and time that the patient is supposed to be there and sincerely apologize for the miscommunication. Even if the patient comes in on the wrong day and is very angry, you should still remain calm and helpful.