Every manager needs to ensure that the atmosphere of their company is a positive one because of diversity in the workplace and have a good understanding of cross-cultural communication. With having different cultures working together there are different rules, roles and mindsets for everyone and how it affects the workplace. How the company acts towards diversity, begins with the manager, and they need to ensure that they understand the pulse of their company. Having a great team begins with the manager and then trickles down to the employees. Mangers need to ensure that there is effective communication within the workplace, that everyone has the knowledge or training to ensure that issues are mitigated. However, managers need to ensure with cross-cultural communication that they define their expectations for all employees, set the tone and guidelines up front and ensures that everyone follows them. From there, the employees that they have an open mind to others in the workplace and understand that everyone comes from different backgrounds, will enhance the workplace abilities when they work together. Another area that companies need to understand is that there are different theories that can ensure that they have an open mind with communication, and team work. Finally, companies need to understand that there’s theories that can guide them through difficulties in the workplace because of cross-cultural communications.
Keywords: cross-cultural communication,
Importance and benefits of managing this diversity There is prescription that a company could apply to be successful, therefore it depends on the capability of the leader to sort out what is best to the organisation based on the level of productivity of the workplace. Leaders and managers should know and recognise skills that are vital in creating a positive and effective diverse workforce. One day session of training and programs is inadequate to change a person’s behaviour and styles, therefore the company need continuous development, implementation and maintaining trainings and awareness foundation. The welfare of having a diverse workforce is that it brings a unique standpoint to the company.
Different social, professional and cultural context may effect relationships and the way people communicate because of lack of understanding into one another’s back ground, religion and culture. social status is an indicator of credibility and legitimacy, and this is seriously effects how one communicates with other. Key elements that are involved in an audience's evaluation include title, reputation, and the extent to which people can identify with the communicator's motives and objectives. Status differences can create a bias against those with the perceived lower status. In our society, Social status have greatly influenced the communication ever since ancient times up until now.
Communication is very key and important in any organization as it facilitates a proper relationship between employees of a firm. There are certain factors that can distort effective communication in a firm and some of these factors are, filtering, selective perception, information overload, emotions, language, silence communication apprehension and lying. Also, keep in mind that cross-cross cultural factors clearly create the potential for increased communication problems. These factors should be looked at and addressed in the firm to increase the level of effective communication. Effective communication increased employee effectiveness; both individually and as a team.
They could ensure all employees are properly trained on diversity and anti-discrimination polices during orientation classes and on a semi-annual basis. Also, the company needs to ensure they are promoting and advancing diverse individuals for all positions in the company. This would show everyone that they committed to improving diversity at the company and their restaurants. How can they manage diversity throughout the organization?
These differences contribute to the organizations ability to be flexible, generate problem solutions, relate effectively to a wide range of clients and to providing a balanced range of services. An organization can invest in developing effective employment programs and strategies that support diversity, but unless they have created an inclusive work environment, that celebrates and builds on differences and that is productive, rewarding, enjoyable and healthy for everyone concerned, they are likely to find that diversity creates more problems than it solves. They will be unable to take advantage of the benefits of diversity and are likely to have difficulty retaining employees. Work practices that make environments safe for all have achieved cultural competence and as a result are demonstrating cultural safety. Overall, this means that the workplace if spiritually, socially and emotionally respecting and appreciating different cultures and that there is no assault, challenge or denial of any person’s identity.
- Diversity brings a variety of ideas and viewpoints to the organisation especially when creative problem solving is required. - Diversity increases passionate workers and makes work fun and
In today’s era managers are challenged daily with disputes like ethics, diversity, working in teams, privacy, sexual harassment, and handling differences. Furthermore, these issues are discussed because they are constantly the debatable topics in the workplace. More importantly, handling differences and diversity is the current situations in the workplace. Moreover, a few managerial concepts must be considered, including selection methods, training and development, performance appraisal, and diversity management.
II. According to Roosevelt, managing diversity is a comprehensive process for creating a work environment that includes everyone. A. Business organizations and academic institutions will be successful only to the extent that they are able to adopt and inspire workforce diversity. 1.
We live and work in a diverse world, consists of people with divergent backgrounds with different needs and preferences. This multicultural world brings out the potential on improvement and efficient, but also comes with that are the challenges. Workforce diversity acknowledges the reality that people differ in many ways, visible or invisible, mainly age, gender, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture (Kossek, Lobel & Brown, 2005). The culture of an organisation plays a big role in the performance and sustainability of an organisation, and it is also important to the well-being of its employees.
Successful strategies link diversity progress directly to business results. (www.diversityinc.com/diversity-management) Diversity in the workplace means bringing together people of different ethnic backgrounds, religions and age groups into a cohesive and productive unit. Advances in communication technology, such as the Internet and cellular phones, have made the marketplace a more global concept. In order to survive, a company needs to be able to manage and utilize its diverse workplace effectively. Managing diversity in the workplace should be a part of the culture of the entire organization As a group we discussed diversity management and realized that the world is a big place and there will always be diversity.
Diversity management can defined as an activity that recruits diverse employees such as women and minorities into the workforce and it’s also can increase the competitive advantage of the organization. (Stone 2013). By applying diversity management, a more productive environment will be created so everyone would have a feeling of they are being valued and their talents are being fully used resulting in their organisational goals are achieved.. (Kandola and Fullerton 1994, p. 56). Equality legislation helps the employers to know better on how to recruit and treat their employee fairly and also helps to promote diversity in the workplace. (Nibusinessinfo n.d).
“Rules of different kinds guide all communicative interaction, and the learning of rules and of their proper application is essential to our becoming competent members of our society.” This statement means that rules are important in intercultural and interpersonal communication. Intercultural and interpersonal communications are guided by different rules such as family rules and social rules among others. People have to observe the rules of intercultural and interpersonal communication to communicate with different societies.
Introduction: Languages and interactions are two principal concepts in present days. Being master in using and perceiving the modern methods of communications at works furnishes us with intellectual tools which we cannot afford to reject. With the expanding of organizations in the world and working internationally the needs of understanding other cultures and new ways of dealing with others become a key aspect of competitive advantages for any organization. Any organization regarding to meet its objectives and goals; assigns some written or not written norms, values, culture and behavioural patterns which should be understood and pursued by all the co-workers. This will create an employer image in labour market locally as well as in the international business market.
International business has encouraged the idea of bringing all the countries together. Though there are many challenges from language, culture, technical development and business attitude that are faced by the managers working globally. A company or an individual need to have proper strategy in their mind when managing people from cross cultural
In the present time, workers with different cultures in an organization have become the fact which cannot be ignored. The effect of different cultures varies and diverges