Maslow's Hierarchy Of Needs In Hotel Industry

Maslow 's Hierarchy of Needs is one of the famous motivation theories that work best for the hotel industry. There are five level of needs in this theory such as physiological needs, security needs, belongingness and love needs, esteem needs and self-actualization. The idea of this theory is that when people have basic needs in life, they will move up the pyramid. For physiological needs, the hotel can provide basic facilities for their employees such as accommodation, food meal, and etc. If the hotel provide accommodation to their employees, it will make more convenient and satisfaction from the employees from others state or country. The hotel may provide rest and refreshment breaks to their employees and reasonable work hours in order to

Everyone has their own method and certain thing that can motivate them to be more productive. So, the motivation theory that can work best for hotel industry is acquired needs theory by David McClelland. This theory classified into three groups such as, needs of achievement (nAch), need of power (nPow), and need of affiliation (nAff). The motivation and effectiveness of a employee in certain job function is influenced by these three needs. People with nAch is for those employees that have strong desire. They prefer moderate opportunities for success on the job and tend to prevent any situation that are low-risk and high-risk. This type of employees able to work alone or with other because they have self-motivation and therefore, the manager can offer them with a challenging task that filled with achievable goal. But at the same time, managers have to provide them with a clear way to be success on the job. People with nPow wants to control and influence others, like to win arguments and enjoy the status and being recognize. For instance, people with nPow are usually happens at certain manager who want to organize the efforts of other to further the goals of the organization. Moreover, nAff people wants to belong to the group, doesn’t like high risk or uncertainty and often follow with others whatever the rest of the group wants to do. This type of employees are more focus on the relationship between co-workers which they will feel being accepted by everyone and able to assimilate into the environment. If the management can recognize and classify each of their employees with these three needs, the company able to operate well in