Experience In Hospitality

Experience has always been among the top things guests consider when choosing a hotel. Guests experience drives loyalty and referrals and creates positive word-of-mouth and online reviews nowadays. We have to wow the customer in order to win his advocacy and keep him from trying someone else next time. We have to a provide experiences that allows guests to have the experience they seek.

The role that appropriate design plays in creating the guest experience.

By investing in creating a more memorable place by having elegant designs will make the guests to come back, giving them the experience they seek will make them to return. First impression always lasts. For example, The owner who invests in creating a more memorable guest experience

If the atmosphere is designed to be relaxing and peaceful, then all touch points should be analyzed to create the feeling each step of the way. These includes how do hotels create the mood? What mood is most appropriate and what mood should employees be in to deliver the mood? Mood actually translates to ambiance, the setting of an environment and the feelings that an environment generates. Ambiance is actually a powerful aspect of service delivery. The applicable rule for ambiance should be that what is created is what is controlled. Maintaining the physical facility is not more important than maintaining the service ambiance created every minute by personnel. Management has the responsibility of defining the desired ambiance for the hotel’s overall experience, physically and inter-personally, and then sensitizing all employees in their own roles in the delivery of the complete sensory

It doesn’t take time to for one to form a first impression about a person, environment or a business. When it comes to first impressions of design and style, it should be professional. Creating a professional design and style can be delivered by having to grab the first opportunity to begin the guest’s first glimpse of a hotel. For instance, when a guest arrives in the lobby, the lobby would be the first thing the consumers will have an opinion of. The importance of design and style is in relation to the social spaces of the hotel. These parts of the hotel must have the proper designing. The arrangement of furniture, lightning must equally fit each other design wise. Variation of types of furniture and lightning is important since it assists the ambiance of the hotel. The lobby must be eye catching, comfortable and relaxing. Since the lobby of the hotel is where the first stage of guest cycle starts, the lobby must be flattering in order to get a great first opinion and grab the guest’s attention. The check in staff, concierge, the door staff and the bar staff must use a professional eye contact in order to maintain professionalism to reach the aimed first