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Importance Of Hospitality Management In Hospitality Industry

821 Words4 Pages

1.0 Introduction
Hospitality industry has become increasingly important economically in Kenya 's society and is one of the largest employers in the country. The role of hospitality industry is to deliver products and services to customers. It consists of different sectors, including food and beverage, font office and customer care operations, accommodation and housekeeping operations, clubs and gaming. Hospitality industry offers a range of exciting and challenging long-term career opportunities across a range of businesses. The industry is dynamic and uses skills that are transferrable across sectors and geographic borders. Hospitality fieldtrip enables students to develop knowledge, understanding and skills of the hospitality industry and …show more content…

Explore the concepts and ideas of food and beverage business in hospitality sector ii. Understand the processes and procedures of food and beverage production in hospitality contexts from the sector. iii. Learn business ethics and customer care as well as customer relationship management from star rated hotels iv. Learn food and beverage production quality control standards as well as best practices in hospitality industry
v. Conceptualize the role of MICE and conference Tourism in hospitality management vi. Study effective decision making processes that underpin planning for and implementation of successful events in hospitality contexts

1.3 Justification/ Rationale
BTM 210: Field work 1 and BTM 310: Field Work II are two courses offered to students taking Bachelor of Hospitality Management in second and third year of study. The two courses involve students going for two academic trips predetermined by the teaching staff as per the approved university curricula. The purpose of this fieldtrip is to offer an effective method of transferring knowledge to students through other learning methods such as experiential learning and problem based learning. These methods offer students more learning opportunities and practice for active learning. These methods are more effective as compared to traditional lecture-based learning that is used as a major teaching methodology in most universities and higher education institutions …show more content…

The core topics describe concepts and ideas and the associated knowledge, understanding and skills fundamental to the hospitality industry, and are delivered through electives. They include; kitchen operations, beverage operations and service, and food and beverage service, which represent key employment areas within the food and beverage sector, enabling students to develop a solid understanding of the sector. This enables students to develop skills in food and beverage production and

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