Importance Of Hospitality System In Hospitality Industry

Hospitality industry is a combination of fields within the service industry such as accommodation; restaurants and bars; travel and tourism. The industry depends mainly on the availability of leisure time and disposable income . That is why, the major target of these businesses are tourists or wealthy citizens. The defining aspect of the hospitality industry is customer satisfaction.

The word hospitality refers to the relationship between a guest and a host, or an act, or practice of being hospitable. Businesses within the hospitality industry introduce to the market not only competitive quality of product such as a hotel room, a meal, or a drink; but also a competitive service. Many industry leaders argue that service is far more important

Nevertheless the industry growth is high especially in big cities due to the tourism attractiveness and business activities.

The way to gain competitive advantage involves cost and differentiation. Companies went to great lengths to differentiate themselves from the competitors: themed restaurants, historical hotel locations, unordinary architecture, etc. However, the high quality of service proved to be the essential element to attract and sustain customers disregarding the price or the look. Businesses are paying special attention at the experience that customer gets while resting in the hotel or having a drink at the bar. That is why the HR system is one of the most important aspects in the hospitality industry.

HR system is crucial for the success in the hospitality industry. The way employees are recruited, selected, and trained defines the way the business is done. Companies created many different policies and programs to help them to find right people for the right job. However, the main issue is keeping talented employees. Therefore, the industry leaders realized and implemented various development programs that help employees to grow professionally within the chosen field and peruse their careers within the

program, that utilizes hands-on experience for supervisors to learn about different departments of the hotel and develop broader hotel expertise which help prepare them for management responsibilities. Managers are taken outside of their comfort zones and sent to circulate among other departments and to how those function.

Marriott pays special attention to manpower planning. Every unit of Marriott regularly prepares its expansion plans over the next couple of years, and, in the process, decides on the number of entry level and managerial employees required for the expansion. Such details help employees have a clear picture of where the company is moving and what are the possible opportunities are there.

One more important tool that Marriott uses to manage the employees is a constant feedback. Mangers prepare one-on-one feedback sessions every quarter in order to evaluate the performance, discuss success, challenges and plans for the future. Employees also may use he counsel of their coaches assigned to them at the beginning of their