Importance Of Housekeeping Management System

1.0 Introduction Housekeeping department can be considered as hotel ambassadors because of their dedication and responsibility in maintaining the hotel's image. (Housekeeping, 2016) The importance of housekeeping in the hotel is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding. (Firdaus, 2011) Housekeeping departments include a variety of job titles. The department will generally have a director of housekeeping, sometimes called the executive housekeeper. This employee is responsible for managing the department and its employees. Housekeeping departments also have supervisors who inspect work and several types of line staff, including room attendants, laundry attendants, turn-down

This HIS system can cooperate with PMS system (Property Management System) it will be more convenience and save time. The HIS may control organizations, which is Hospital in these case, official documentations, financial situation reports, personal data, utilities and stock amounts, also keeps in secure place patients information, patients medical history, prescriptions, operations and laboratory test results. (Hotel Information System, 2003) In the content below it will clearly explain input, output and recommendation of improvement for the system which some are based on my former industrial placement in the Majestic Hotel Kuala Lumpur.
3.0 Input and Output First input and output (Room

With a supervisor guiding them, it will increase their knowledge and efficiency. Effective practical training for every skill in the job requires is critical for giving an executive housekeeper the tools needed.(Housekeeping, 2016) Not only by just giving training, but coaching can help effective in the workplace. Because if the staff with all the improvement stated above, it will be more benefit to the hotel operation flow. For example, housekeeping coordinator, without enough of knowledge operating the computer system, it will cause confusion and mistake, but the staff is well train and mentor; it will help to reduce the risk of causing mistake. 5.0 Conclusion

In a nutshell, housekeeping play a major role in hotel industry, in order to get the system in a good flow, hotel itself must give enough of training and knowledge to their staff in order to monitor the system. Other than that, HIS system gives a lot of benefit to the operation of housekeeping department.

6.0 Reference

Hotel Information System. (16 July , 2003). Retrieved from Hospitality NET: